Agent Status

Hi,

for CUCM-only deployment models, what information about agent status can REM provide?

Feature required is to show to the end customer if one given agent is:

1- Logged into REM

2- Already answering one call

Thanks,

Victor

Both are available.

Thanks.

How can this be shown to the end customer (not to the agent)? I there any API? Customer wants to show agente availability in his web site, before users click to have video.

Victor

Hi Victor,

As per your question on the other REM forum:

Agent availability would come from some API exposed by the contact centre - possibly executing an ICM script.

HTH,

Rich