placing an outbound call from agent side in REM

Hello.

Is it possible that a REM agent can call a REM app running on customer's ios and android devices ?

Would it be possible to do it now, using advanced sdk ?

If not, is there a roadmap to support the feature in the next version of REM ?

Thanks in advance

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Hello,

It is not possible to call out to consumer devices with REM 10.6

The advanced SDK in REM 11 will allow customer's to receive calls on iOS/Android and in browsers.

There is no plan to support V&V call handling from the REM Finesse Gadget.

Regards,

Rob

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Thank you for the response

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