Changing the caller id

DevNet Support

Updated August 18, 2017 21:17

Hi team,

Is it possible to change the caller id (the long random string starting with "assist") which is seen on the agent side as calling number?

Thanks and regards,

Murat

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hi Murat,

It is not possible to change the caller ID seen on the agent side. In REM 11.0 this 'assist-XX...X' callerID will not be displayed.

Regards,

Rob

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

0 comments

Please sign in to leave a comment.