I know there is no possibility to switch front/back camera and to see the customer selfview in mobile SDK (Android and iOS).
But is there any plan to implement these features in version 11?
Is there any oficial roadmap of Remote Expert Mobile?
There is no plan to implement camera switching in REM 11 and there is no official roadmap.
If you feel it is an important feature for a customer please take it up with your BU contact.