On DevNet there is a great tutorial about custmizing Assist popup: https://developer.cisco.com/media/remote-expert-mobile-developer-tutorials/web-sdk/06-customizing-assist-popup/customizing-assist-popup.html
It might work, but supportability from Cisco might be a question - especially as RE Mobile and browsers quickly rev. What interesting use-cases or capabilities did you have in mind?
I like your comment.
It might be useful, and okay, to ‘skin’ or change colors, etc. But, to change the structure of a page, width, height. I agree, can be a mess.
Ps. I’m working on the RE forum questions. So far, I’m waiting on two to get answered, and answered a few myself.
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Use case is pretty simple: customer wants to hide “Popup window” after the call is connected. Is that possible and how?
If not, is it possible to hide it completely, so it doesn’t show at all?
No, you cannot hide the the pop up window. The pop up is required to maintain the session state between page navigations.
When an agent requests screen-sharing, default behaviour on the consumer side is to pop up presenting the user with options to accept or reject this screen-share request. It is possible for a consumer-side application to override this behaviour.
For iOS it will be possible to do this in REM 11.0 by implementing the ASDKScreenShareRequestedDelegate protocol to override the default behavior.
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