Remote Mobile Mobile 10.6(1) with HCS-CC 10.6(1)

Hi team,

I'm hoping you can advise us here in reference to what SKU’s should be used with Remote Expert Mobile 10.6(1) when being deployed with HCS-CC 10.6

I believe that Remote Expert Mobile 10.6(1) is now supported with HCS-CC 10.6, as shown in the following documents:

https://communities.cisco.com/docs/DOC-59117

The latest CCBU (CBABU) Ordering Guide includes Remote Expert Mobile SKU’s but only for CCX and CCE:

http://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/unified-contact-center-express/ordering-guide-c78-331727.pdf

If a Service Provider (SP) is deploying Remote Expert Mobile 10.6(1) with HCS-CC 10.6 please can you advise what RE-M SKU’s should be used?

Should the SP use the CCE RE-M SKU’s?

Can these licenses be transferred between customers?

Regards,

Jon

HI,

Yes please use CCE SKUs for HCS-CC. The RE Mobile lic are based on concurrent session.

Thanks!