Q. We have a problem when I using jtapi to connect the cisco cucm,the error info shows as the following:
com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- connect timed out
We have no idea about it. the cucm version is 10.0
A. Which version of JTAPI are you using? Which JVM?
If I recall correctly, this error is JVM-related, and is not fatal. If you get the error (it displays as a pop-up) when you use JTAPI Test Tool, you can just click out of the pop-up and everything will still work correctly.
Make sure that "CTI Manager" service is running in CUCM which you are trying to connect and also there is no firewall issues.