I'd like to perform media termination directly on route point, as written in documentation, but when I try to answer a call I receive the OPERATIONUNAVAIL error.
Which is the right way to perform media termination on a Route Point and stream audio directly (with no need to use route ports for queuing pourposes)?
Cisco Unified Communications Manager(CUCM) provides Call Queuing to place callers in a queue until hunt members are available to answer them. An administrator can set the default so callers receive an initial greeting announcement before the call is extended to an agent or the default can be changed so the initial announcement plays only after the caller is put in the queue followed by Music On Hold or Tone On Hold. If the caller remains in queue for a specified period of time, a secondary announcement is played at a configured interval until the call can be answered or until the maximum wait timer expires.
Native Queueing is available for use from Cisco Unified TAPI Operations-by-Release versions 9.0.
When a call comes in and reaches the hunt pilot, these functions are provided:
- A caller can be connected to an initial customizable greeting announcement before proceed.
- If one or more line members are logged in to the hunt pilot and are in an idle state, and if no calls are
queued, the call is extended to the line member that has been idle for the longest period of time.
- If no line members answer a call, that caller is not placed in queue. The call is routed to a new destination
or disconnected, based on the setup When no hunt members answer, are logged in, or registered.
- If a line member does not answer a queue-enabled call, that line member is logged off the hunt group
only if the option Automatically Logout Hunt Member on No Answer is selected in the Line Group
- Calls are placed in queue only if all members are busy.
- A caller who is connected in queue can hear Music On Hold and a repeating (customizable) periodic
- After a line member becomes idle, the caller with the longest wait time across multiple hunt groups is
extended to the idle line member. If the idle line member does not answer the call, the caller is returned
to the previous position in the queue.
- If a queued call exceeds its maximum wait time or the maximum number of callers allowed in queue is
exceeded, the call can be routed to an alternate number or it can be disconnected, depending on how the
hunt pilot is configured. The alternate number can be one of the following:
- A hunt pilot DN with queuing either enabled or disabled
- A voicemail DN
- A line DN
- A shared DN
- Line members can display the queue status of their queue-enabled hunt pilots. The queue status display
provides the following types of information:
- Hunt pilot pattern
- Number of queued callers on each hunt pilot
- Longest waiting time
Media Termination at Route Point:
The Media Termination at Route Point feature lets applications terminate media at route points. This feature enables applications to pass the IP address and port number where they want the call at the route point to have media established. The system supports the following features at route points:
- Multiple Active Calls
- Blind Transfer
- DTMF Digits
The Media Termination at Route Point feature is available for use from Cisco Unified TAPI Operations-by-Release versions 4.0.
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