Hi,
Is there any parameters in SIP Messages of recording streams/calls which can tell us either the call was inbound or outbound for agent device?
We checked SIP messages but don't see any parameter.(SIP Header attached)
Regards,
Umesh
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Umesh,
The SIP message will not tell you if the agent device initiated the call or received the call. I believe you have to use CTI (JTAPI or TAPI) to monitor one of the devices to see who initiated the call.
Thanks,
Adrienne
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Comments
0 comments
Please sign in to leave a comment.