Webdialer with Finesse

I have a customer that we are integrating their Oracle application into a Web frame in finesse agent desktop. THey now want to know how they can beable to click to dial and/or use the UC webdialer application from this webframe. I know there is a click to dial gadget on the DEV NET community but I can not figureout if you can populate a phone number from the webframe to the click to dial gadget.

I am just looking for the easest way to allow click to dial from Finesse

Hi,

Are you looking for any  Third-Party Gadgets.  if so I would request you to refer chapter 10 of the

Cisco Finesse Web Services Developer Guide (API) Release 9.1(1) which is available in the

the following url 

http://developer.cisco.com/web/finesse/docs.

for further details

Thanks and Regards,

Geevarghese

The click to dial gadget uses the Finesse API to place a call.  It does not use the webdialer.   You cannot use the click to call gadget inside an iframe, as the iframe would not have access to finesse API.

What I need for the agent is to be able to click a phone number and have it dial out. If i have my Db as a web frame in finesse and choose the phone number in the customer info how can I use the click to dial gadget on the DEVNET make it dial that number

do i cut and paste the number in or do just enter the number

I know of 2 ways to access your customer data from within a Finesse gadget.

The easiest way is to use the OpenSocial gadget API gadgets.io.makerequest to place an ajax call to a webservice that provides the customer info including the number to dial.

For information on gadgets.io.makerequest see:  APIs available to gadget JavaScript in Chapter 9 of the Finesse WebServices Developer Guide here

https://developer.cisco.com/fileMedia/download/18fdabc5-75b5-4daa-83df-42e14e66f20e

Also see the WebServiceSampleGadget for an example of using gadgets.io.makequest

You can also have your customer info in a web app in an iframe and choose the number to dial but you would have to use cross document messaging  to communicate between the embedded iframe and the finesse gadget.

Here is info on cross document messaging   http://en.wikipedia.org/wiki/Cross-document_messaging