I have a customer that we are integrating their Oracle application into a Web frame in finesse agent desktop. THey now want to know how they can beable to click to dial and/or use the UC webdialer application from this webframe. I know there is a click to dial gadget on the DEV NET community but I can not figureout if you can populate a phone number from the webframe to the click to dial gadget.
I am just looking for the easest way to allow click to dial from Finesse
Are you looking for any Third-Party Gadgets. if so I would request you to refer chapter 10 of the
Cisco Finesse Web Services Developer Guide (API) Release 9.1(1) which is available in the
the following url
for further details
Thanks and Regards,
The click to dial gadget uses the Finesse API to place a call. It does not use the webdialer. You cannot use the click to call gadget inside an iframe, as the iframe would not have access to finesse API.
What I need for the agent is to be able to click a phone number and have it dial out. If i have my Db as a web frame in finesse and choose the phone number in the customer info how can I use the click to dial gadget on the DEVNET make it dial that number
do i cut and paste the number in or do just enter the number
I know of 2 ways to access your customer data from within a Finesse gadget.
The easiest way is to use the OpenSocial gadget API gadgets.io.makerequest to place an ajax call to a webservice that provides the customer info including the number to dial.
Also see the WebServiceSampleGadget for an example of using gadgets.io.makequest
You can also have your customer info in a web app in an iframe and choose the number to dial but you would have to use cross document messaging to communicate between the embedded iframe and the finesse gadget.
Here is info on cross document messaging http://en.wikipedia.org/wiki/Cross-document_messaging