Mediasense Search & Play

Dears,

we have setup an mediasense and it is working fine, i am trying to pull archive records from mediasense search and play when i enter a extension and date for example 2 days or 3 days back it gives me the below error even though it displays the below error when i enter today's date.

"Query timed out,try a less complex query or a smaller date range."

thanks

Hi Clark,

We can setup a WebEx to debug the issue. My timings are 11AM IST to 7PM IST. Please share your availability.

Regards,

Ambrose Dev

Hi,

Did anyone got this resolved I have same issue for 11.0 I did reboot the Media Sense and SFTP server but still same issue

Please let me know

Regards,

DJ

Hi Dhananjay,

We can have a WebEx to debug the issue. My timings are 11AM IST to 7PM IST. Please share your availability.

Hi,

I am very sorry dont know if we can do WebEx.Please let me know which log to check and what error I should search for ?

Regards,

DJ

Hi Dhananjay,

You can open a SR or GAMES case for the same for better assistance.

Regards,

AD