Question:
We’ve developed a web based application using the CAXL js library. This application will be deployed to all existing and future Finesse agents at some point in the near future. There are currently about 1500 agents.
The application uses a single dummy user account to log into Jabber and request presence on a varying number of active agents, the specific agents retrieved can vary by application instance. The issue we’ve run into is that once we’ve logged in or connected to the Jabber server more than 11 times (11 instances of the application) any additional connection attempts are refused.
We are looking for your help in determining the best way to log into/connect to the Jabber server a large number of times using a single account. We looked at having the Finesse user log in each time but that is not considered practical at this time. We are certainly open to other options though.
Answer:
Why do you have to log in as the dummy user more than 11 times?
Also, I suggest that a better way to monitor presence is to use PWS (Presence Web Services), where you can log in once, create endpoints, and then configure presence notifications to go to those endpoints. Check out this document for that:
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