We are facing a lot of the below session timeout errors.
element,warning,A session has timed out after 3 minutes. This is most likely caused by a start of call class or action element at the top of the callflow not completing before the voice browser's fetch timeout occurred. To resolve it ensure this class executes in a timely manner or run it in the background. Session timeouts may also occur under high load or if there are issues with a load balancer or voice browser.
The error is happening at the first audio element in the CVP application but before this audio element, we have multiple Java classes for the integration of CVP with the customer's databases.
Can someone please advise what could be checked or tested in CVP?
Any help is highly appreciated.
Thank you in advance.
The session timeout occurs when vxml server sends something to the
gateway and the gateway doesn't return with a response before that timer
expires. The timer of 3 minutes might be too short for your scenario. I
usually recommend making it 5 minutes. It is set in each Studio
application under Project/Properties/CallStudio/General Settings.