Data collection

Hi everyone,

I am not developer, but I started learning, but for now...

I need help on one of the request that I got from the client:

When call comes in, fetch and send data like dnis, ani... using some method like http-post, or web-service...maybe action element...

It needs to be in hundreds of miliseconds, for some kind of  data collection...

I saw that web-service element has 1 second timeout...

Has anyone had that type of request/experience, maybe even some custom element for studio?

Greatly appreciate your help and expertise!

Cheers

A

Hi Alek,

  After collectiong the data is it used in the application as some application data or not? If that is the case you can set session data for that. Please have a look in this url how to use application data in cvp application?

Also request to have a look at this url https://cisco-marketing.hosted.jivesoftware.com/docs/DOC-42054 for related information.

Thanks and Regards,

Geevarghese

Hi Alek,

You're right about the action element. It's used to execute some custom java. In your case it sounds like you'll need to use a web service or make a direct database connection to send the data. You may need to clarify the requirement a little to find out if you have to use a web service or if you can update a database directly. I guess that depends on what they want to do with the data after they get it.

You should be able to find a lot of information online just by googling "java web services" or "java database access".

Also, just want to point out that you can configure your Activity Logs to store the input that's captured by your IVR application.

John

Hi guys,

Thanks a lot for your information!

I would use web-service element if timeout was in ms, instead of seconds, like I mentioned.

And DB element is not an option

I just want to send data, maybe check if connection was successful...

Thanks again

A