CVP integration with Nuance ASR

Hi All,

We are able to integrate with Nuance 9 with CVP 9. We used a simple application where the application would ask to choose for sales or support. For this we used a 2 option menu and in voice keyword we have provide - en-us;approximate;sales and is working fine.

We are now building a vxml application to integrate with external grammar files. we used form element and used the correct syntax as prescribed in the config guide. We would like to know if there is any sample vxml app where form element and grammar integration is used.

Please find attached the form element properties . URL is http://CVP_ip_address/en-us/app/Helloworld.xml

After deploying the application, we are getting audium error exception.PFa. Please let us know if any one can help me on this.

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Near the bottom of the Error.log it says that you need to configure at least one voice grammar per language. So, if you are ONLY using one language en-US), you can just configure the Voice Grammar setting as follows:

VoiceGrammar: http://CVP_ip_address/en-us/app/Helloworld.xml

Of if you want to supply a weight, you can use this:

;;0.4;;URL

;;0.4;application/srgs-xml/URL

(supply the semicolon as a place-holder for any omitted settings)

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Hi Graves,

Thanks for the response.

I tried with using voice grammar as http://CVP_ip_address/en-us/app/Helloworld.xml but got an error in the error log : A voicexml error occurred of type "error.noresource" .

I understand that error.noresource would come when the ASR ports are fully used . Hence I also tried with 2 menu option application and that works without any issue.

I am attaching Helloworld.xml file as well.

We also have applied the command "mrcp client accept-charset-compliance" on the voice gateway as per the below post.

CVP & Nuance 9 https://communities.cisco.com/docs/DOC-50011

Thanks.

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Hi,

error.noresource really just means that the ASR resource couldn't do

what you requested.

It could mean the grammar doesn't exist at that URL, or that it is not a

valid speech reco grammar, or that IIS isn't sending the correct mime

type for the grammar file.

So, can you look in the MRCP log on the nuance server - that's where

you'll find a better description of the error.

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Hi,

We were able to resolve the issue by following the steps mentioned in the below post.

https://supportforums.cisco.com/discussion/12285816/cvp-nuance-asr-integration

Thanks.

Regards

Deepak

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