I am doing project with CVP. Also I change the system from UCCX script to CVP.
I have one problem over translating.
UCCX provided "Call Hold" and "Call Unhold" function but CVP doesn't have the function.
The function is used on UCCX when the system connects legacy system and customer wating result from legacy system
The system can't be sound to customer to silent for long time. So the system play to music like MOH.
How do I make the function?
You can set the fetchaudio property in the root document to make it
global for the application (that way the gateway will play it to the
caller whenever there's a longish delay).
To do this go to the Studio Navigator, right-click on the app name and
select Properties. Then select Call Studio / Root Doc. The properties
are not in a pull-down menu, you must enter the name and the value in
the area called 'VXML Properties'
Name: fetchaudio Value: http://media/en-us/sys/holdmusic.wav(enter the
URI and path to your audio. If your audio is on the gateway, then enter
You can also (or instead) set any VoiceXML property at the bottom of the
Settings tab of any Voice element (Audio, Digits, Number, Currency,
But, when you set it within an element, it's a temporary setting which
will only be used by the gateway until the next Voice element is sent to
the gateway, then the gateway reverts back to the default (root doc or
gateway CLI) setting.
Note that you'll have to set the VoiceXML Property: fetchtimeout to a
large enough value so the gateway doesn't time out waiting for your slow
DB or Web Service call - otherwise the gateway will throw
'error.badfetch' when it times out.
You MUST set fetchtimeout in the Voice element IMMEDIATELY before your
slow steps (you want the default fetchtimeout to be short so you'll know
if there's ever a delay that you don't expect).
I'd recommend setting fetchtimeout to 5s or 10s in the root document and
then set it to 60s (or 90s) right before your slow step. If you don't
use the 's' as the time unit, the gateway assume milliseconds - so
remember to set the timeout to things like '5s' or '60s' NOT '5' or '60'
. Note that the gateway will replay the fetchaudio music if it's not
long enough to fill the time period.
Here are a few other properties:
fetchaudio (set to a URI)
fetchtimeout (set to 5s or 60s or 90s as needed. Set short in the root
doc, set long in a voice element EACH TIME you are about to execute
fetchaudiodelay (set to 2s in the root doc so gateway doesn't begin
playing the fetchaudio unless there's been a 2s delay)
Please sign in to leave a comment.