I am using the campaign outbound api to perform create/read/update/delete campaigns. There are certain xml elements whose values are constants, but I am not certain on all the possible String values for these elements. They are:
I need to know all possible values that these 3 fields could possibly have. I might need to map them in my application to an Enum type. Sample get response xml shows these elements with their default values like :
<amdTreatmentMode>abandonCall</amdTreatmentMode> <campaignPurposeType>agentCampaign</campaignPurposeType> <rescheduleCallbackMode>useCampaignDN</rescheduleCallbackMode>
- amdTreatmentMode:- If enabled (ipAmdEnabled is set to true), when the Dialer detects an answering machine, it does one of the following:
- abandonCall (default)
- campaignPurposeType: The type of campaign. Default is agentCampaign. The options are as follows:
- rescheduleCallbackMode: Determines how Outbound Option handles a personal callback if the agent is not available. Default is useCampaignDN. Options are as follows:
Please sign in to leave a comment.