I'm looking for a CUIC/UCCX report template/definition to report on wrap up codes by CSQ. There appear to be packages for UCCE but not UCCX. Does anyone have these?
Typically that means the functionality isn't available in UCCX. In the newer versions of express they've optioned out several functions and made them available only in UCCE. Unfortunately we found out the hard way after we upgraded from v7 to 10.5 some of the functionality we had used is now gone.
The only solution is to create a custom report(create sql stored procedure etc). Table agentconnectiondetail, column callwrapupdate.
I had such an experience.