Does someone know, what's the exact meaning of the field "Direction" within the Agent_Real_Time table?
The description within the database schema handbook's from UCCE 8.5 up to 10.5 and also the template help of the Agent Real Time Stock report decribes the following:
1 = In, 2 = Out, 3 = Other In, 4 = Other Out/Direct Preview
I'm basically interested about the personal line and I would like to know, what's the criteria to have a basic and an other value for In and Out.
After referring to the TAC case which you have opened.
Derived from: Agent_Real_Time.Direction.
The direction of the call that the agent is currently working on:
- NULL = None
- 0 = None
- 1 = In
- 2 = Out
- 3 = Other In
- 4 = Other Out/Outbound Direct Preview
- 5 = Outbound Reserve
- 6 = Outbound Preview
- 7 =Outbound Predictive/Progressive
Thanks and Regards,