I am using UCCX 10.5 with Finesse, works fine. I got a contact txt file with phone no. , import to the system normally. Then in the “Open Printable Report” it shows “0 Remaining Contacts”. Then I login to Finesse, the system make outbound call automatically (it is preview dialing mode agent based campaign). As the call is connected, I reclassify the call as “Voice/Fax/Busy/...etc”
I study all the outbound reports in CUIC. There is no one Outbound contact detail report, showing each call with “Account No, Phone no. , reclassify value, talking time”
Where can I find this kind of report? Or I must make it by script in UCCX editor? Or I should follow the UCCX developer guide by using REST API. But when I use REST API, I could only get a list of pending contact. Thanks for helping.
Please refer -
You will need a custom report to display all the information in one sheet. For custom report you will need to use a combination of the Crystal report Developer's Toolkit and SQL stored procedures. You can refer the Cisco Unified CCX Histroical Reporting Administrator and Developer Guide and Cisco Unified CCX Dtabase Scheme.
Thanks and Regards,