How to route social contacts to UCCE

I want to know how I can route the social contact from social miner to UCCE

is it the same like Task routing in this link : https://developer.cisco.com/site/task-routing/docs/apis/create-tasks/

what are the steps to do this requirement until the notification goes to an appropriate agent in UCCE

You can refer to this below link

https://developer.cisco.com/site/task-routing/docs/overview/task-routing-overview/

which provides complete information(Conceptual, Configuration and API) about integrating social miner with UCCE

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how to route social contact to UCCE - 01797883 [

ref:_00D30QUu._50034t5QOR:ref ]

C

Cisco Case Management

Hi Mahmoud, My name is Gnaneswaran M from the PDI Technical Advisors and I

will be helping you with this case. Let me do some research on this and ...

C

Cisco Case Management

Hi Mahmoud, The Configuration in UCCE Side, you should follow the same as

Agent request. But customer side you can use the same code which is avail...

M

Mahmoud El-Taher

to Cisco

2 days ago

Details

hi ,

ok , I had already looked at these links but my question :

My target is to send instant message from social miner to UCCE through

notification to an appropriate agent .

So, I want to know is I should to use task routing of there is another

solution ?

If the task routing is the solution :

1) what is the task type to do instant message in task routing

There are many types in this link : https://developer.cisco.com/

media/socialminer-developer-guide-1151.1-ciscotopichtml/CUSM

RFVA1AECD9_00_variable-use-callback-request-apis.html

2)Is it must do an application to an agent to handle the tasks like this

link say in part of (Sample Finesse Code for Task Routing):

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm

/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Gu

ide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5/PCCE_BK_

P5FE2CBD_00_pcce-features-guide-11-5_chapter_01100.html#task

_22CA5849A746DFDD5F13D173A5D00635

3)how to send the social contact details in the task , is i must use the

call variables and ECC variables

if it, so how i can get this variables from the agent side

Regards,

>

>

hi ,

 

ok , I had already looked at these links but my question :

My target is to send instant message from social miner to UCCE through

notification to an appropriate agent .

 

So, I want to know is I should to use task routing of there is another

solution ?

 

If the task routing is the solution :

1) what is the task type to do instant message in task routing

There are many types in this link : https://developer.cisco.com/

media/socialminer-developer-guide-1151.1-ciscotopichtml/CUSM

RFVA1AECD9_00_variable-use-callback-request-apis.html

 

2)Is it must do an application to an agent to handle the tasks like this

link say in part of (Sample Finesse Code for Task Routing):

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm

/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Gu

ide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5/PCCE_BK_P5F

E2CBD_00_pcce-features-guide-11-5_chapter_01100.html#task_

22CA5849A746DFDD5F13D173A5D00635

 

>

3)how to send the social contact details in the task , is i must use the

call variables and ECC variables

if it, so how i can get this variables from the agent side

 

Regards,

 

On Wednesday, November 30, 2016, Raghu Rajarao <community@cisco.com>