UCCE chat/email

Hi all.

I tried to use REST API for Social Miner in UCCE 10.5. I need to create "server side" of communication. Customer side is ready (it is black box and I cannot change it).

If I logged in Finesse web client UI, I can chat between customer and Finesse.

But how can I handle communication between me (REST or anything else) and customer? Is it possible? I find only references for customer part.

So how can I set that agent is ready and is waiting for customer's chat? In API there is nothing like that.

Thanks

lukas

You are correct. That functionality is not available from an API.