Can anyone please let me know if social miner can be deployed standalone? If yes, why do we need premium agent license to use the system?
Secondly, what functionalities/features will be covered in the standalone deployment? Like, will it provide only the social mining capabilities and chat/callback features will not be available? please correct if I'm wrong.
Lastly, how can I order it as a standalone product from ccw tool? As I can't see the license for it independently on CCW.
Waiting for quick feedback.
Based on your post at - Cisco SocialMiner its written that SocialMiner is available for both Unified CCX and Unified CCE customers or as a standalone offer.When referred to the latest Cisco Customer Contact Solutions Ordering Guide section 8.
Thanks and Regards,