I am developing 3rd party app to work with cisco finesse through the gadget.
Now I need to close the call with the correponding result. I want to check dialog state and update the call record in 3rd party.
For the beginning I want to take 2 result SUCCESS, when the dialog is DROPPED and FAIL when the call is FAILED.
Can I do it, using default event flow? Or I need to particularly monitor call process to catch the fail?
Can u please explain me?
With regards, Yuriy.
I would recommend using a gadget that communicates with your 3rd party app. There are issues with calling the Finesse API because of CORS. Meaning you could have authentication issues.