In my agent desktop I want to include more stats. Can I use my agent desktop application in filter mode to retrieve skill group stats.
Is there any drawback or limitation in using filter mode application?
More precisely, if every agent want to retrieve the other agent state as shown in All Agents Sample.NET. Can that be possible? Considering I have 200 agents?
You are only allowed up to 5 filter mode sessions (beginning with CTIOS 10.0, prior versions restricted to 3) so you cannot connect a filter mode for each agent.
Each agent mode app can subscribe to skill group statistics for the skills they are interested in. Note that the CTIOS Agent Desktop and C# Combo desktop both demonstrate receiving skillgroup statistics.
Or, you can create a single filter mode app and send the statistics from the filter mode app to each of your agent mode clients using your own mechanism.