Hello,
I am calling the DelUser API but am getting an error. I can deactivate the user through the web UI, but can not from the API.
I am POSTing to https://OMITTED.webex.com/WBXService/XMLService with a body of:
<?xml version="1.0"?>
<message xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.webex.com/schemas/2002/06/service">
<header>
<securityContext>
<password xmlns="http://www.webex.com/schemas/2002/06/common">OMITTED</password>
<siteName xmlns="http://www.webex.com/schemas/2002/06/common">OMITTED</siteName>
<email xmlns="http://www.webex.com/schemas/2002/06/common">OMITTED</email>
</securityContext>
</header>
<body>
<bodyContent xmlns:q1="http://www.webex.com/schemas/2002/06/service/user" xsi:type="java:com.webex.service.binding.user.DelUser">
<webExId>e@clouddev.test</webExId>
</bodyContent>
</body>
</message>
The response is:
<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user">
<serv:header>
<serv:response>
<serv:result>FAILURE</serv:result>
<serv:reason>validation: Null Point Error</serv:reason>
<serv:gsbStatus>PRIMARY</serv:gsbStatus>
<serv:exceptionID>000000</serv:exceptionID>
</serv:response>
</serv:header>
<serv:body>
<serv:bodyContent/>
</serv:body>
</serv:message>
What does this error message mean? I know I am calling the API correctly because if I change "DelUser" to "GetUser", then I get the expected response.
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this behavior is a bug that is being fixed in our June release for XML 8.0.0 (it will actually roll out sometime in late July, I believe). Thanks for your patience.
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Thanks for the reply, is there a workaround for this?
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Did we find out if there was a workaround for this? If not, do we know the exact date of the API update?
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The work around would be logging into site admin and deleting/deactivating the account manually.
Are you getting this error on every user?
no exact dates are avilable at this time.
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Yes this is happening for every user.
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David,
Since we cant have private conversations on these forums, can you email webex-meetings-api-dev@cisco.com with the the same subject as this thread, and include your site-name so we can do some deeper investigation on your issue.
Regards,
-Ryan
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