Jabber Voice/Video Certificate Errors

If you see this error:

[cwic] 19/12/2013 17:51:01.865 initialized plugin version 3.0.5.156990 (ecc 3.5.6.3 (145882)) cwic.js:1

[cwic] 19/12/2013 17:51:04.055 setting media port splitting to false cwic.js:1

[cwic] 19/12/2013 17:51:04.226 setting cert validation to true cwic.js:1

[cwic] 19/12/2013 17:51:04.388 registerPhone: 1 cucm TFTP address(es) cwic.js:1

[cwic] 19/12/2013 17:51:04.389 registerPhone: 1 cucm CCMCIP address(es) cwic.js:1

[cwic] 19/12/2013 17:51:04.389 registerPhone: 1 cucm CTI address(es) cwic.js:1

[cwic] 19/12/2013 17:51:04.389 registerPhone of user=user759 (authenticate=false) in mode="SoftPhone" cwic.js:1

[cwic] 19/12/2013 17:51:05.348 Certificate error = [UNTRUSTED_ROOT CN_NO_MATCH ] cwic.js:1

[cwic] 19/12/2013 17:51:05.580 Login Error

The most likely cause is a certificate problem.

As of 9.2MR4, the SDK plugin adds certificate checking for connections to UCM, and additional defaults to enabling this feature. The recommended action is to provision the UCM certificate onto client PCs (best security.) It is also possible to disable certificate checking (pre MR4 behaviour) - in the sample.html, this code looks like:

if ((jQuery(document).cwic('about').capabilities.certValidation)) {

   // the sample app disables cert validation by default.

   jQuery(document).cwic('disableCertValidation');

} else {

   // disable the validate checkbox if the plug-in does not have the capability.

   $('#validateCerts').attr('disabled' , true);

}