Call is not starting when sending UUI

Hi team,

I am trying to showcase the basic SDK features using a simple html code for a PoC.

When I use the below code, everything is working fine.

AssistSDK.startSupport({

     destination: 'sip:1000@<CUBE-IP>'

});

However, when I add the uui parameter as follows, the call window is pop up but it is stuck in waiting state.

AssistSDK.startSupport({

     destination: 'sip:1000@<CUBE-IP>',

     uui: 'test123'

});

Can you please tell me what is wrong with this? By the way, I tried single quote, double quote, etc... but I faced the same behavior each time.

Thanks in advance.

Murat

Hi Murat.

Sorry for the delay in responding to you.

Looking at the documentation your format looks fine (please see example below):

AssistSDK.startSupport({"destination":"agent1", "uui":"5465737420555549"});

I did notice that on page 9:

UUI data can be passed using the uui property. It requires Trusted Anonymous Consumer Access Mode.

You can set this inside your environment's /Web_plugin_framework please let me know if you require any assistance with this.

Cheers,

Rach D