RME 10.6.1 version in finesse remote expert mobile supervisor tab not getting add and remove tab to add url, but url categories i am getting add/remove tabs

Hi Guys,

Need help to resolve the Supervisor Gadget issue.

Issue: RME 10.6.1 version in finesse remote expert mobile supervisor tab not getting add and remove button to add /remove url, but url categories i am getting add/remove tab.

Regards

Akash

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hi Akash,

I would recommend that you upgrade to 10.6.3 as with REM 10.6.1 you will experience problems with the later (commonly used) browser releases.

If you wish me to look further into this please provide screen shots with the missing and visible add/remove elements.

Can you also check the console logs for the browser to ensure there is not 401 response being returned.

Regards,

Rob

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hi Please find below screen captured, same output observed in finesse desktop as well,

add/remove url tab.

Add/Remove URL Categories Tab

Also finesse console logs,

This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] 10.137.96.54:8443

Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery-1.9.1.min.js:3:31293

JQMIGRATE: Logging is active jquery-migrate-1.1.1.js:21:2

Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead jquery-1.9.1.min.js:1:0

2016-05-18T11:23:46.628 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : finesse.js:15684:17

2016-05-18T11:23:46.631 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : ------ Finesse logger initialized ------ finesse.js:15684:17

2016-05-18T11:23:46.632 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : ------ Started on: Wed May 18 2016 11:23:46 GMT+0530 (India Standard Time) ------ finesse.js:15684:17

2016-05-18T11:23:46.634 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : ------ Browser: null ------ finesse.js:15684:17

2016-05-18T11:23:46.638 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : ------ Client IP: null ------ finesse.js:15684:17

2016-05-18T11:23:46.639 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : finesse.js:15684:17

2016-05-18T11:23:46.641 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : WorkflowEngine is starting finesse.js:15684:17

2016-05-18T11:23:46.643 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Workflow Engine entering Stopped state, from: 'none' finesse.js:15684:17

Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery-1.9.1.min.js:3:31293

2016-05-18T11:23:46.679 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for NVMBD1P1FN02A.jiopartner.com:8443 finesse.js:15684:17

2016-05-18T11:23:46.680 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for NVMBD2P1FN02B.jiopartner.com:8443 finesse.js:15684:17

2016-05-18T11:23:46.681 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for NVMBD1P1FN02A.jiopartner.com:7443 finesse.js:15684:17

2016-05-18T11:23:46.682 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for NVMBD2P1FN02B.jiopartner.com:7443 finesse.js:15684:17

2016-05-18T11:23:46.683 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for 10.137.96.54:7443 finesse.js:15684:17

2016-05-18T11:23:46.686 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.fetch(): Fetching container1: NVMBD1P1FN02A.jiopartner.com:8443/desktop/js/container/CertifierContainerOne.js finesse.js:15684:17

2016-05-18T11:23:46.687 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.fetch(): Fetching tunnel1: NVMBD1P1FN02A.jiopartner.com:7443/tunnel/CertifierTunnelOne.js finesse.js:15684:17

2016-05-18T11:23:46.688 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.fetch(): Fetching tunnel3: 10.137.96.54:7443/tunnel/CertifierTunnelThree.js finesse.js:15684:17

2016-05-18T11:23:46.763 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.onScriptLoad(): Invoking onSriptLoad for id=tunnel1 finesse.js:15684:17

2016-05-18T11:23:46.767 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.onScriptLoad(): Invoking onSriptLoad for id=tunnel3 finesse.js:15684:17

2016-05-18T11:23:46.772 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.onScriptLoad(): Invoking onSriptLoad for id=container1 finesse.js:15684:17

2016-05-18T11:23:46.777 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.fetch(): Fetching container2: NVMBD2P1FN02B.jiopartner.com:8443/desktop/js/container/CertifierContainerTwo.js finesse.js:15684:17

2016-05-18T11:23:46.778 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.fetch(): Fetching tunnel2: NVMBD2P1FN02B.jiopartner.com:7443/tunnel/CertifierTunnelTwo.js finesse.js:15684:17

This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] nvmbd1p1fn02a.jiopartner.com:7443

This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] 10.137.96.54:7443

This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] nvmbd1p1fn02a.jiopartner.com:8443

2016-05-18T11:23:46.813 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.onScriptLoad(): Invoking onSriptLoad for id=container2 finesse.js:15684:17

2016-05-18T11:23:46.816 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : Certifier.onScriptLoad(): Invoking onSriptLoad for id=tunnel2 finesse.js:15684:17

2016-05-18T11:23:46.823 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : [ClientServices] SystemInfo: requestId='undefined', Making REST request: method=GET, url='/finesse/api/SystemInfo?nocache=1463550826823' finesse.js:15684:17

2016-05-18T11:23:46.824 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : [ClientServices] RequestedScheme: undefined; Scheme: http finesse.js:15684:17

2016-05-18T11:23:46.825 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.startListening(): Listening for triggers finesse.js:15684:17

2016-05-18T11:23:46.825 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.startListening(): Listening for changes in SystemInfo finesse.js:15684:17

2016-05-18T11:23:46.826 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.startListening(): Listening for changes in finesse user presence finesse.js:15684:17

2016-05-18T11:23:46.826 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.startListening(): Listening for changes in the BOSH connection finesse.js:15684:17

This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] nvmbd2p1fn02b.jiopartner.com:8443

This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] nvmbd2p1fn02b.jiopartner.com:7443

2016-05-18T11:23:46.874 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : [ClientServices] SystemInfo: requestId='undefined', Returned with status=200, content='<SystemInfo>

<host>NVMBD1P1FN02A.jiopartner.com</host>

</primaryNode>

<host>NVMBD2P1FN02B.jiopartner.com</host>

</secondaryNode>

<status>IN_SERVICE</status>

<uri>/finesse/api/SystemInfo</uri>

<xmppDomain>NVMBD1P1FN02A.jiopartner.com</xmppDomain>

<xmppPubSubDomain>pubsub.NVMBD1P1FN02A.jiopartner.com</xmppPubSubDomain>

</SystemInfo>' finesse.js:15684:17

2016-05-18T11:23:46.878 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.init().onLoad: System info status: IN_SERVICE finesse.js:15684:17

2016-05-18T11:23:46.880 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992?nocache=1463550826880' finesse.js:15684:17

2016-05-18T11:23:46.881 +05:30: : 10.137.96.54: --- -- ---- --:--:--.--- -----: Container : [ClientServices] RequestedScheme: undefined; Scheme: http finesse.js:15684:17

2016-05-18T11:23:46.923 +05:30: : 10.137.96.54: May 18 2016 11:23:44.835 +0530: Container : Client: 2016-05-18T05:53:46.899Z, Server: 2016-05-18T05:53:44.811Z, Drift: -2088ms, Network Latency (round trip): 45ms finesse.js:15684:17

2016-05-18T11:23:46.933 +05:30: : 10.137.96.54: May 18 2016 11:23:44.845 +0530: Container : [ClientServices] User: requestId='undefined', Returned with status=200, content='<User>

<dialogs>/finesse/api/User/680003992/Dialogs</dialogs>

<firstName>TOKEER</firstName>

<lastName>AHMED</lastName>

<roles>

<role>Agent</role>

<role>Supervisor</role>

</roles>

<wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming>

</settings>

<state>LOGOUT</state>

<teamName>Default</teamName>

<teams>

<Team>

<name>2C1_VCCTeam</name>

<uri>/finesse/api/Team/5067</uri>

</Team>

</teams>

<uri>/finesse/api/User/680003992</uri>

</User>' finesse.js:15684:17

2016-05-18T11:23:46.934 +05:30: : 10.137.96.54: May 18 2016 11:23:44.846 +0530: Container : FailoverMonitor._handlePreBoshUserLoad: login extension : 414001072 finesse.js:15684:17

2016-05-18T11:23:46.935 +05:30: : 10.137.96.54: May 18 2016 11:23:44.847 +0530: Container : FailoverMonitor._handlePreBoshUserLoad: Establishing BOSH connection... finesse.js:15684:17

2016-05-18T11:23:46.935 +05:30: : 10.137.96.54: May 18 2016 11:23:44.847 +0530: Container : FailoverMonitor._setStatus(): notifying listeners of status=connecting finesse.js:15684:17

JQMIGRATE: Logging is active jabberwerx.js:742:134

Could not find a translation for en-US jabberwerx.js:860:5

unreachable code after return statement jabberwerx.js:1371:72

2016-05-18T11:23:47.188 +05:30: : 10.137.96.54: May 18 2016 11:23:45.100 +0530: Container : [ClientServices] MasterPublisher._connInfoHandler() - Connection status: connecting finesse.js:15684:17

EventTunnel._checkToSendConnected(): status=true, _initPresence=false EventTunnel.js:295:13

EventTunnel._checkToSendConnected(): status=true, _initPresence=true EventTunnel.js:295:13

2016-05-18T11:23:47.581 +05:30: : 10.137.96.54: May 18 2016 11:23:45.493 +0530: Container : [ClientServices] MasterPublisher._connInfoHandler() - Connection status: connected finesse.js:15684:17

2016-05-18T11:23:47.582 +05:30: : 10.137.96.54: May 18 2016 11:23:45.494 +0530: Container : FailoverMonitor._connectionConnectHandler(): Cancel EventTunnel timer finesse.js:15684:17

2016-05-18T11:23:47.582 +05:30: : 10.137.96.54: May 18 2016 11:23:45.494 +0530: Container : FailoverMonitor._connectionConnectHandler(): Cancel failed BOSH connection timeout finesse.js:15684:17

2016-05-18T11:23:47.583 +05:30: : 10.137.96.54: May 18 2016 11:23:45.495 +0530: Container : FailoverMonitor._connectionConnectHandler(): BOSH is now connected! finesse.js:15684:17

2016-05-18T11:23:47.583 +05:30: : 10.137.96.54: May 18 2016 11:23:45.495 +0530: Container : PageServices.onLoad(): BOSH established! Commencing sign-in process finesse.js:15684:17

2016-05-18T11:23:47.590 +05:30: : 10.137.96.54: May 18 2016 11:23:45.502 +0530: Container : FailoverMonitor._checkThisServer(): Checking to see if this server is ready... [BOSH=true][FinesseUserAvailable=true] finesse.js:15684:17

2016-05-18T11:23:47.591 +05:30: : 10.137.96.54: May 18 2016 11:23:45.503 +0530: Container : FailoverMonitor._cleanupAndRecover(): Resubscribing to system info events finesse.js:15684:17

2016-05-18T11:23:47.591 +05:30: : 10.137.96.54: May 18 2016 11:23:45.503 +0530: Container : FailoverMonitor._cleanupAndRecover(): Stop polling for system info finesse.js:15684:17

2016-05-18T11:23:47.592 +05:30: : 10.137.96.54: May 18 2016 11:23:45.504 +0530: Container : FailoverMonitor._cleanupAndRecover(): Stop polling autopilot to see if other side is ready finesse.js:15684:17

2016-05-18T11:23:47.592 +05:30: : 10.137.96.54: May 18 2016 11:23:45.504 +0530: Container : FailoverMonitor._cleanupAndRecover(): Cancel lastchance timeout so we don't failover since we recovered finesse.js:15684:17

2016-05-18T11:23:47.592 +05:30: : 10.137.96.54: May 18 2016 11:23:45.504 +0530: Container : FailoverMonitor._cleanupAndRecover(): disengaging AutoPilot finesse.js:15684:17

2016-05-18T11:23:47.593 +05:30: : 10.137.96.54: May 18 2016 11:23:45.505 +0530: Container : FailoverMonitor._cleanupAndRecover(): This is fresh login. finesse.js:15684:17

2016-05-18T11:23:47.593 +05:30: : 10.137.96.54: May 18 2016 11:23:45.505 +0530: Container : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992?nocache=1463550827593' finesse.js:15684:17

2016-05-18T11:23:47.593 +05:30: : 10.137.96.54: May 18 2016 11:23:45.505 +0530: Container : [ClientServices] RequestedScheme: undefined; Scheme: http finesse.js:15684:17

2016-05-18T11:23:47.596 +05:30: : 10.137.96.54: May 18 2016 11:23:45.508 +0530: Container : FailoverMonitor._handlePresenceEvent(): user 'finesse' has presence=available finesse.js:15684:17

2016-05-18T11:23:47.657 +05:30: : 10.137.96.54: May 18 2016 11:23:45.569 +0530: Container : [ClientServices] User: requestId='undefined', Returned with status=200, content='<User>

<dialogs>/finesse/api/User/680003992/Dialogs</dialogs>

<firstName>TOKEER</firstName>

<lastName>AHMED</lastName>

<roles>

<role>Agent</role>

<role>Supervisor</role>

</roles>

<wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming>

</settings>

<state>LOGOUT</state>

<teamName>Default</teamName>

<teams>

<Team>

<name>2C1_VCCTeam</name>

<uri>/finesse/api/Team/5067</uri>

</Team>

</teams>

<uri>/finesse/api/User/680003992</uri>

</User>' finesse.js:15684:17

2016-05-18T11:23:47.660 +05:30: : 10.137.96.54: May 18 2016 11:23:45.572 +0530: Container : [ClientServices] User: requestId='1b303a4b-0a21-4e89-8461-9b21d3595a00', Making REST request: method=PUT, url='/finesse/api/User/680003992' finesse.js:15684:17

2016-05-18T11:23:47.661 +05:30: : 10.137.96.54: May 18 2016 11:23:45.573 +0530: Container : [ClientServices] User: requestId='1b303a4b-0a21-4e89-8461-9b21d3595a00', POST_DATA='<User><state>LOGIN</state><extension>414001072</extension></User>' finesse.js:15684:17

2016-05-18T11:23:47.662 +05:30: : 10.137.96.54: May 18 2016 11:23:45.574 +0530: Container : [ClientServices] RequestedScheme: undefined; Scheme: http finesse.js:15684:17

2016-05-18T11:23:47.663 +05:30: : 10.137.96.54: May 18 2016 11:23:45.575 +0530: Container : SignIn.handleUserLoad(): Performing login: extn=414001072 finesse.js:15684:17

2016-05-18T11:23:47.717 +05:30: : 10.137.96.54: May 18 2016 11:23:45.629 +0530: Container : [ClientServices] User: requestId='1b303a4b-0a21-4e89-8461-9b21d3595a00', Returned with status=202, content='' finesse.js:15684:17

2016-05-18T11:23:47.735 +05:30: : 10.137.96.54: May 18 2016 11:23:45.647 +0530: Container : [ClientServices] MasterPublisher._parseAndPublishXMLEvent() - Received XML event on node '/finesse/api/User/680003992': <Update>

<data>

<user>

<dialogs>/finesse/api/User/680003992/Dialogs</dialogs>

<firstName>TOKEER</firstName>

<lastName>AHMED</lastName>

<roles>

<role>Agent</role>

<role>Supervisor</role>

</roles>

<wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming>

</settings>

<state>NOT_READY</state>

<teamName>Default</teamName>

<teams>

<Team>

<name>2C1_VCCTeam</name>

<uri>/finesse/api/Team/5067</uri>

</Team>

</teams>

<uri>/finesse/api/User/680003992</uri>

</user>

</data>

<source>/finesse/api/User/680003992</source>

</Update> finesse.js:15684:17

2016-05-18T11:23:47.737 +05:30: : 10.137.96.54: May 18 2016 11:23:45.649 +0530: Container : SignIn._triggerLoggedIn(): Successfully logged in! finesse.js:15684:17

2016-05-18T11:23:47.737 +05:30: : 10.137.96.54: May 18 2016 11:23:45.649 +0530: Container : SignIn._triggerLoggedIn(): Clearing login timeout finesse.js:15684:17

2016-05-18T11:23:47.739 +05:30: : 10.137.96.54: May 18 2016 11:23:45.651 +0530: Container : Header.addingHandlerForUser: load finesse.js:15684:17

2016-05-18T11:23:47.740 +05:30: : 10.137.96.54: May 18 2016 11:23:45.652 +0530: Container : [ClientServices] Dialogs: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992/Dialogs?nocache=1463550827740' finesse.js:15684:17

2016-05-18T11:23:47.740 +05:30: : 10.137.96.54: May 18 2016 11:23:45.652 +0530: Container : [ClientServices] RequestedScheme: undefined; Scheme: http finesse.js:15684:17

2016-05-18T11:23:47.742 +05:30: : 10.137.96.54: May 18 2016 11:23:45.654 +0530: Container : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992/ReasonCodes?category=LOGOUT&nocache=1463550827742' finesse.js:15684:17

2016-05-18T11:23:47.742 +05:30: : 10.137.96.54: May 18 2016 11:23:45.654 +0530: Container : [ClientServices] User: requestId='undefined', POST_DATA='' finesse.js:15684:17

2016-05-18T11:23:47.743 +05:30: : 10.137.96.54: May 18 2016 11:23:45.655 +0530: Container : [ClientServices] RequestedScheme: undefined; Scheme: http finesse.js:15684:17

2016-05-18T11:23:47.743 +05:30: : 10.137.96.54: May 18 2016 11:23:45.655 +0530: Container : _displayUserData(): User's current state is: NOT_READY finesse.js:15684:17

2016-05-18T11:23:47.745 +05:30: : 10.137.96.54: May 18 2016 11:23:45.657 +0530: Container : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992/ReasonCodes?category=NOT_READY&nocache=1463550827745' finesse.js:15684:17

2016-05-18T11:23:47.746 +05:30: : 10.137.96.54: May 18 2016 11:23:45.658 +0530: Container : [ClientServices] User: requestId='undefined', POST_DATA='' finesse.js:15684:17

2016-05-18T11:23:47.746 +05:30: : 10.137.96.54: May 18 2016 11:23:45.658 +0530: Container : [ClientServices] RequestedScheme: undefined; Scheme: http finesse.js:15684:17

2016-05-18T11:23:47.748 +05:30: : 10.137.96.54: May 18 2016 11:23:45.660 +0530: Container : Agent selected or went NOT_READY -- Linda flag cleared. finesse.js:15684:17

2016-05-18T11:23:47.748 +05:30: : 10.137.96.54: May 18 2016 11:23:45.660 +0530: Container : Header.addingHandlerForUser: add finesse.js:15684:17

2016-05-18T11:23:47.749 +05:30: : 10.137.96.54: May 18 2016 11:23:45.661 +0530: Header : The client logger has been initialize for the header finesse.js:15684:17

2016-05-18T11:23:47.749 +05:30: : 10.137.96.54: May 18 2016 11:23:45.661 +0530: Header : _displayUserData(): User's current state is: NOT_READY finesse.js:15684:17

2016-05-18T11:23:47.753 +05:30: : 10.137.96.54: May 18 2016 11:23:45.665 +0530: Header : Container._initGadgetContainer(): Initializing gadget container. finesse.js:15684:17

2016-05-18T11:23:47.753 +05:30: : 10.137.96.54: May 18 2016 11:23:45.665 +0530: Header : Workflow Engine loading user finesse.js:15684:17

2016-05-18T11:23:47.754 +05:30: : 10.137.96.54: May 18 2016 11:23:45.666 +0530: Header : Workflow Engine received user event. finesse.js:15684:17

2016-05-18T11:23:47.754 +05:30: : 10.137.96.54: May 18 2016 11:23:45.666 +0530: Header : Workflow Engine converting event to xml document. Type: User Action: load Uri: /finesse/api/User/680003992 Event: [object Object] finesse.js:15684:17

2016-05-18T11:23:47.755 +05:30: : 10.137.96.54: May 18 2016 11:23:45.667 +0530: Header : Calling workflowEvent for /finesse/api/User/680003992 action: load finesse.js:15684:17

2016-05-18T11:23:47.756 +05:30: : 10.137.96.54: May 18 2016 11:23:45.668 +0530: Header : Workflow Engine entering Logging In state, from: 'stopped' finesse.js:15684:17

2016-05-18T11:23:47.818 +05:30: : 10.137.96.54: May 18 2016 11:23:45.730 +0530: Header : [ClientServices] Workflows: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992/Workflows?nocache=1463550827817' finesse.js:15684:17

2016-05-18T11:23:47.818 +05:30: : 10.137.96.54: May 18 2016 11:23:45.730 +0530: Header : [ClientServices] RequestedScheme: undefined; Scheme: http finesse.js:15684:17

2016-05-18T11:23:47.824 +05:30: : 10.137.96.54: May 18 2016 11:23:45.736 +0530: Header : [ClientServices] User: requestId='undefined', Returned with status=200, content='<?xml version="1.0" encoding="UTF-8" standalone="yes"?><ReasonCodes category="LOGOUT"><ReasonCode><uri>/finesse/api/ReasonCode/10</uri><category>LOGOUT</category><code>2421</code><label>End of Shift</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/11</uri><category>LOGOUT</category><code>2422</code><label>Emergency</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/12</uri><category>LOGOUT</category><code>2423</code><label>Computer Issues</label><forAll>true</forAll></ReasonCode></ReasonCodes>' finesse.js:15684:17

2016-05-18T11:23:47.829 +05:30: : 10.137.96.54: May 18 2016 11:23:45.741 +0530: Header : [ClientServices] Dialogs: requestId='undefined', Returned with status=200, content='<Dialogs/>' finesse.js:15684:17

2016-05-18T11:23:47.830 +05:30: : 10.137.96.54: May 18 2016 11:23:45.742 +0530: Header : Workflow Engine received dialog collection event. Action: load finesse.js:15684:17

2016-05-18T11:23:47.875 +05:30: : 10.137.96.54: May 18 2016 11:23:45.787 +0530: Header : [ClientServices] User: requestId='undefined', Returned with status=200, content='<?xml version="1.0" encoding="UTF-8" standalone="yes"?><ReasonCodes category="NOT_READY"><ReasonCode><uri>/finesse/api/ReasonCode/1</uri><category>NOT_READY</category><code>2400</code><label>Break</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/2</uri><category>NOT_READY</category><code>2401</code><label>Lunch Break</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/3</uri><category>NOT_READY</category><code>2402</code><label>Performance/Evaluation</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/4</uri><category>NOT_READY</category><code>2403</code><label>Training</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/5</uri><category>NOT_READY</category><code>2404</code><label>Urgent Work</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/6</uri><category>NOT_READY</category><code>2405</code><label>End of Shift</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/7</uri><category>NOT_READY</category><code>2406</code><label>1 to 1 / Perf Feedback</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/8</uri><category>NOT_READY</category><code>2407</code><label>System Down Time</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/9</uri><category>NOT_READY</category><code>2408</code><label>Team Meeting</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/13</uri><category>NOT_READY</category><code>2409</code><label>Coaching</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/14</uri><category>NOT_READY</category><code>2410</code><label>Town Hall</label><forAll>true</forAll></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/15</uri><category>NOT_READY</category><code>2411</code><label>Outbound Call</label><forAll>true</forAll></ReasonCode></ReasonCodes>' finesse.js:15684:17

2016-05-18T11:23:47.957 +05:30: : 10.137.96.54: May 18 2016 11:23:45.869 +0530: Header : [ClientServices] Workflows: requestId='undefined', Returned with status=200, content='<Workflows></Workflows>' finesse.js:15684:17

2016-05-18T11:23:47.958 +05:30: : 10.137.96.54: May 18 2016 11:23:45.870 +0530: Header : ------ Calling loggedIn() ------ finesse.js:15684:17

2016-05-18T11:23:47.959 +05:30: : 10.137.96.54: May 18 2016 11:23:45.871 +0530: Header : Workflow Engine entering Busy state, from: 'loggingIn' finesse.js:15684:17

2016-05-18T11:23:47.971 +05:30: : 10.137.96.54: May 18 2016 11:23:45.883 +0530: Header : ------ Got User event from queue: Action: load URI: /finesse/api/User/680003992 ------ finesse.js:15684:17

2016-05-18T11:23:47.974 +05:30: : 10.137.96.54: May 18 2016 11:23:45.886 +0530: Header : ------ Event queue is empty. ------ finesse.js:15684:17

2016-05-18T11:23:48.020 +05:30: : 10.137.96.54: May 18 2016 11:23:45.932 +0530: Header : Container._renderGadgets(): Metadata received. Rendering gadgets and intializing session timeout poller. finesse.js:15684:17

"2016-05-18T11:23:48.021 +05:30: : 10.137.96.54: May 18 2016 11:23:45.933 +0530: Header : Container._shindigRenderGadgets(): Creating 'Call Control' gadget: http://localhost:8080/desktop/gadgets/CallControl.jsp" finesse.js:15684:17

"2016-05-18T11:23:48.023 +05:30: : 10.137.96.54: May 18 2016 11:23:45.935 +0530: Header : BaseIfrGadget.queryIfrGadgetType_(): http://localhost:8080/desktop/gadgets/CallControl.jsp: subclass set. pubsub2=true" finesse.js:15684:17

2016-05-18T11:23:48.024 +05:30: : 10.137.96.54: May 18 2016 11:23:45.936 +0530: Header : OAAIfrGadget.finishRenderCall Control: finished rendering finesse.js:15684:17

"2016-05-18T11:23:48.032 +05:30: : 10.137.96.54: May 18 2016 11:23:45.944 +0530: Header : Container._shindigRenderGadgets(): Creating 'Team Performance' gadget: http://localhost:8080/desktop/gadgets/TeamPerformance.jsp" finesse.js:15684:17

"2016-05-18T11:23:48.033 +05:30: : 10.137.96.54: May 18 2016 11:23:45.945 +0530: Header : BaseIfrGadget.queryIfrGadgetType_(): http://localhost:8080/desktop/gadgets/TeamPerformance.jsp: subclass set. pubsub2=true" finesse.js:15684:17

"2016-05-18T11:23:48.034 +05:30: : 10.137.96.54: May 18 2016 11:23:45.946 +0530: Header : BaseIfrGadget.queryIfrGadgetType_(): http://localhost:8080/desktop/gadgets/TeamPerformance.jsp: subclass methods mixed in." finesse.js:15684:17

2016-05-18T11:23:48.034 +05:30: : 10.137.96.54: May 18 2016 11:23:45.946 +0530: Header : OAAIfrGadget.finishRenderTeam Performance: finished rendering finesse.js:15684:17

"2016-05-18T11:23:48.040 +05:30: : 10.137.96.54: May 18 2016 11:23:45.952 +0530: Header : Container._shindigRenderGadgets(): Creating 'Queue Statistics' gadget: http://localhost:8080/desktop/gadgets/QueueStatistics.jsp" finesse.js:15684:17

"2016-05-18T11:23:48.041 +05:30: : 10.137.96.54: May 18 2016 11:23:45.953 +0530: Header : BaseIfrGadget.queryIfrGadgetType_(): http://localhost:8080/desktop/gadgets/QueueStatistics.jsp: subclass set. pubsub2=true" finesse.js:15684:17

2016-05-18T11:23:48.042 +05:30: : 10.137.96.54: May 18 2016 11:23:45.954 +0530: Header : OAAIfrGadget.finishRenderQueue Statistics: finished rendering finesse.js:15684:17

"2016-05-18T11:23:48.047 +05:30: : 10.137.96.54: May 18 2016 11:23:45.959 +0530: Header : Container._shindigRenderGadgets(): Creating 'Cisco Remote Expert Mobile Supervisor' gadget: https://vccreasclster.jiopartner.com:8443/finesse_assist_admin_gadget/FinesseAssistAdmin.xml" finesse.js:15684:17

"2016-05-18T11:23:48.048 +05:30: : 10.137.96.54: May 18 2016 11:23:45.960 +0530: Header : BaseIfrGadget.queryIfrGadgetType_(): https://vccreasclster.jiopartner.com:8443/finesse_assist_admin_gadget/FinesseAssistAdmin.xml: subclass set. pubsub2=true" finesse.js:15684:17

"2016-05-18T11:23:48.049 +05:30: : 10.137.96.54: May 18 2016 11:23:45.961 +0530: Header : BaseIfrGadget.queryIfrGadgetType_(): https://vccreasclster.jiopartner.com:8443/finesse_assist_admin_gadget/FinesseAssistAdmin.xml: subclass methods mixed in." finesse.js:15684:17

2016-05-18T11:23:48.050 +05:30: : 10.137.96.54: May 18 2016 11:23:45.962 +0530: Header : OAAIfrGadget.finishRenderCisco Remote Expert Mobile Supervisor: finished rendering finesse.js:15684:17

2016-05-18T11:23:49.970 +05:30: : ?.?.?.?: May 18 2016 11:23:47.882 +0530: ExpertAssistSupervisor : gadgets.HubSettings.onConnect concat:821:17

2016-05-18T11:23:49.972 +05:30: : ?.?.?.?: May 18 2016 11:23:47.884 +0530: ExpertAssistSupervisor : gadgetConnected concat:821:17

2016-05-18T11:23:49.973 +05:30: : ?.?.?.?: May 18 2016 11:23:47.885 +0530: ExpertAssistSupervisor : gadget Config initialized concat:821:17

2016-05-18T11:23:49.973 +05:30: : ?.?.?.?: May 18 2016 11:23:47.885 +0530: ExpertAssistSupervisor : Initializing Container Services... concat:821:17

2016-05-18T11:23:49.974 +05:30: : ?.?.?.?: May 18 2016 11:23:47.886 +0530: ExpertAssistSupervisor : gadgetScheme is https, so checking for Certificates... concat:821:17

2016-05-18T11:23:49.975 +05:30: : ?.?.?.?: May 18 2016 11:23:47.887 +0530: ExpertAssistSupervisor : 2016-05-18T11:23:49.975 +05:30: : ?.?.?.?: May 18 2016 11:23:47.887 +0530: ExpertAssistSupervisor : Certification._checkEaCertifierRunning(): try to GET resource from EA webapp concat:821:17

2016-05-18T11:23:50.027 +05:30: : ?.?.?.?: May 18 2016 11:23:47.939 +0530: ExpertAssistSupervisor : loaded finesse assist admin gadget concat:821:17

Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead concat:2:0

Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead concat:18:0

2016-05-18T11:23:50.467 +05:30: : 10.137.96.54: May 18 2016 11:23:48.379 +0530: TeamPerformance : The client logger has been initialized for the Team Performance gadget. concat:15883:17

2016-05-18T11:23:50.567 +05:30: : ?.?.?.?: May 18 2016 11:23:48.479 +0530: ExpertAssistSupervisor : 2016-05-18T11:23:50.566 +05:30: : ?.?.?.?: May 18 2016 11:23:48.478 +0530: ExpertAssistSupervisor : Certification._eaCertifierRunningHandler(): received response rc=200 concat:821:17

2016-05-18T11:23:50.569 +05:30: : ?.?.?.?: May 18 2016 11:23:48.481 +0530: ExpertAssistSupervisor : 2016-05-18T11:23:50.569 +05:30: : ?.?.?.?: May 18 2016 11:23:48.481 +0530: ExpertAssistSupervisor : Certifier.certify(): Certification requested for vccreasclster.jiopartner.com:8443 concat:821:17

2016-05-18T11:23:50.571 +05:30: : ?.?.?.?: May 18 2016 11:23:48.483 +0530: ExpertAssistSupervisor : 2016-05-18T11:23:50.571 +05:30: : ?.?.?.?: May 18 2016 11:23:48.483 +0530: ExpertAssistSupervisor : Certifier.fetch(): Fetching containerREAS: vccreasclster.jiopartner.com:8443/finesse_assist_admin_gadget/js/cert/CertifierContainerREAS.js concat:821:17

Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead concat:2:0

2016-05-18T11:23:50.728 +05:30: : 10.137.96.54: May 18 2016 11:23:48.640 +0530: QueueStatistics : The client logger has been initialized for the Queue Statistics gadget. concat:15707:17

2016-05-18T11:23:50.828 +05:30: : ?.?.?.?: May 18 2016 11:23:48.740 +0530: ExpertAssistSupervisor : 2016-05-18T11:23:50.828 +05:30: : ?.?.?.?: May 18 2016 11:23:48.740 +0530: ExpertAssistSupervisor : Certifier.onScriptLoad(): Invoking onSriptLoad for id=containerREAS concat:821:17

Use of getPreventDefault() is deprecated. Use defaultPrevented instead. concat:20:31293

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ concat:15:20355

2016-05-18T11:23:55.918 +05:30: : 10.137.96.54: May 18 2016 11:23:53.830 +0530: CallControl : The client logger has been initialize for the call control gadget. concat:15916:17

2016-05-18T11:23:55.920 +05:30: : 10.137.96.54: May 18 2016 11:23:53.832 +0530: CallControl : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992?nocache=1463550835920' concat:15916:17

2016-05-18T11:23:55.920 +05:30: : 10.137.96.54: May 18 2016 11:23:53.832 +0530: CallControl : [ClientServices] RequestedScheme: undefined; Scheme: http concat:15916:17

ReferenceError: gi is not defined

concat:1:1

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ concat:21:20355

2016-05-18T11:23:56.046 +05:30: : 10.137.96.54: May 18 2016 11:23:53.958 +0530: CallControl : [ClientServices] User: requestId='undefined', Returned with status=200, content='<User>

<dialogs>/finesse/api/User/680003992/Dialogs</dialogs>

<firstName>TOKEER</firstName>

<lastName>AHMED</lastName>

<roles>

<role>Agent</role>

<role>Supervisor</role>

</roles>

<wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming>

</settings>

<state>NOT_READY</state>

<teamName>Default</teamName>

<teams>

<Team>

<name>2C1_VCCTeam</name>

<uri>/finesse/api/Team/5067</uri>

</Team>

</teams>

<uri>/finesse/api/User/680003992</uri>

</User>' concat:15916:17

2016-05-18T11:23:56.051 +05:30: : 10.137.96.54: May 18 2016 11:23:53.963 +0530: CallControl : [ClientServices] WrapUpReasons: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992/WrapUpReasons?nocache=1463550836051' concat:15916:17

2016-05-18T11:23:56.053 +05:30: : 10.137.96.54: May 18 2016 11:23:53.965 +0530: CallControl : [ClientServices] RequestedScheme: undefined; Scheme: http concat:15916:17

2016-05-18T11:23:56.055 +05:30: : 10.137.96.54: May 18 2016 11:23:53.967 +0530: CallControl : [ClientServices] MediaPropertiesLayout: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992/MediaPropertiesLayout?nocache=1463550836055' concat:15916:17

2016-05-18T11:23:56.056 +05:30: : 10.137.96.54: May 18 2016 11:23:53.968 +0530: CallControl : [ClientServices] RequestedScheme: undefined; Scheme: http concat:15916:17

2016-05-18T11:23:56.211 +05:30: : 10.137.96.54: May 18 2016 11:23:54.123 +0530: CallControl : [ClientServices] WrapUpReasons: requestId='undefined', Returned with status=200, content='<?xml version="1.0" encoding="UTF-8" standalone="yes"?><WrapUpReasons><WrapUpReason><label>Inbound Wrap</label><forAll>true</forAll><uri>/finesse/api/User/680003992/WrapUpReason/11</uri></WrapUpReason><WrapUpReason><label>Return Wrap</label><forAll>true</forAll><uri>/finesse/api/User/680003992/WrapUpReason/12</uri></WrapUpReason><WrapUpReason><label>Admin_Updating</label><forAll>true</forAll><uri>/finesse/api/User/680003992/WrapUpReason/6</uri></WrapUpReason><WrapUpReason><label>Outbound Wrap</label><forAll>true</forAll><uri>/finesse/api/User/680003992/WrapUpReason/10</uri></WrapUpReason></WrapUpReasons>' concat:15916:17

2016-05-18T11:23:56.221 +05:30: : 10.137.96.54: May 18 2016 11:23:54.133 +0530: CallControl : [ClientServices] MediaPropertiesLayout: requestId='undefined', Returned with status=200, content='<?xml version="1.0" encoding="UTF-8" standalone="yes"?><MediaPropertiesLayout><header><entry><displayName>Call Variable 1</displayName><mediaProperty>callVariable1</mediaProperty></entry></header><column><entry><displayName>BA AccountNumber</displayName><mediaProperty>BAAccountNumber</mediaProperty></entry><entry><displayName>BA Campaign</displayName><mediaProperty>BACampaign</mediaProperty></entry><entry><displayName>Call Variable 1</displayName><mediaProperty>callVariable1</mediaProperty></entry><entry><displayName>Call Variable 2</displayName><mediaProperty>callVariable2</mediaProperty></entry><entry><displayName>Call Variable 3</displayName><mediaProperty>callVariable3</mediaProperty></entry><entry><displayName>Call Variable 4</displayName><mediaProperty>callVariable4</mediaProperty></entry><entry><displayName>Call Variable 5</displayName><mediaProperty>callVariable5</mediaProperty></entry></column><column><entry><displayName>BA Status</displayName><mediaProperty>BAStatus</mediaProperty></entry><entry><displayName>BA Response</displayName><mediaProperty>BAResponse</mediaProperty></entry><entry><displayName>Call Variable 6</displayName><mediaProperty>callVariable6</mediaProperty></entry><entry><displayName>Call Variable 7</displayName><mediaProperty>callVariable7</mediaProperty></entry><entry><displayName>Call Variable 8</displayName><mediaProperty>callVariable8</mediaProperty></entry><entry><displayName>Call Variable 9</displayName><mediaProperty>callVariable9</mediaProperty></entry><entry><displayName>Call Variable 10</displayName><mediaProperty>callVariable10</mediaProperty></entry></column></MediaPropertiesLayout>' concat:15916:17

2016-05-18T11:23:56.234 +05:30: : 10.137.96.54: May 18 2016 11:23:54.146 +0530: CallControl : [ClientServices] Dialogs: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992/Dialogs?nocache=1463550836234' concat:15916:17

2016-05-18T11:23:56.235 +05:30: : 10.137.96.54: May 18 2016 11:23:54.147 +0530: CallControl : [ClientServices] RequestedScheme: undefined; Scheme: http concat:15916:17

2016-05-18T11:23:56.237 +05:30: : 10.137.96.54: May 18 2016 11:23:54.149 +0530: CallControl : _handleUserChange(): User state is NOT_READY and mobile agent call by call is: false concat:15916:17

2016-05-18T11:23:56.431 +05:30: : 10.137.96.54: May 18 2016 11:23:54.343 +0530: CallControl : [ClientServices] Dialogs: requestId='undefined', Returned with status=200, content='<Dialogs/>' concat:15916:17

2016-05-18T11:23:56.461 +05:30: : 10.137.96.54: May 18 2016 11:23:54.373 +0530: TeamPerformance : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992?nocache=1463550836461' concat:15883:17

2016-05-18T11:23:56.462 +05:30: : 10.137.96.54: May 18 2016 11:23:54.374 +0530: TeamPerformance : [ClientServices] RequestedScheme: undefined; Scheme: http concat:15883:17

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ concat:21:20355

2016-05-18T11:23:56.572 +05:30: : 10.137.96.54: May 18 2016 11:23:54.484 +0530: TeamPerformance : [ClientServices] User: requestId='undefined', Returned with status=200, content='<User>

<dialogs>/finesse/api/User/680003992/Dialogs</dialogs>

<firstName>TOKEER</firstName>

<lastName>AHMED</lastName>

<roles>

<role>Agent</role>

<role>Supervisor</role>

</roles>

<wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming>

</settings>

<state>NOT_READY</state>

<teamName>Default</teamName>

<teams>

<Team>

<name>2C1_VCCTeam</name>

<uri>/finesse/api/Team/5067</uri>

</Team>

</teams>

<uri>/finesse/api/User/680003992</uri>

</User>' concat:15883:17

2016-05-18T11:23:56.584 +05:30: : 10.137.96.54: May 18 2016 11:23:54.496 +0530: TeamPerformance : [ClientServices] Dialogs: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992/Dialogs?nocache=1463550836584' concat:15883:17

2016-05-18T11:23:56.585 +05:30: : 10.137.96.54: May 18 2016 11:23:54.497 +0530: TeamPerformance : [ClientServices] RequestedScheme: undefined; Scheme: http concat:15883:17

2016-05-18T11:23:56.592 +05:30: : 10.137.96.54: May 18 2016 11:23:54.504 +0530: TeamPerformance : _activateTeam(): Team id: 5067, name: 2C1_VCCTeam has been selected. concat:15883:17

2016-05-18T11:23:56.725 +05:30: : 10.137.96.54: May 18 2016 11:23:54.637 +0530: TeamPerformance : [ClientServices] Dialogs: requestId='undefined', Returned with status=200, content='<Dialogs/>' concat:15883:17

2016-05-18T11:23:57.112 +05:30: : 10.137.96.54: May 18 2016 11:23:55.024 +0530: TeamPerformance : [ClientServices] Team: requestId='undefined', Making REST request: method=GET, url='/finesse/api/Team/5067?nocache=1463550837112' concat:15883:17

2016-05-18T11:23:57.113 +05:30: : 10.137.96.54: May 18 2016 11:23:55.025 +0530: TeamPerformance : [ClientServices] RequestedScheme: undefined; Scheme: http concat:15883:17

Use of getAttributeNode() is deprecated. Use getAttribute() instead. concat:21:62132

2016-05-18T11:23:57.223 +05:30: : 10.137.96.54: May 18 2016 11:23:55.135 +0530: TeamPerformance : [ClientServices] Team: requestId='undefined', Returned with status=200, content='<Team>

<name>2C1_VCCTeam</name>

<uri>/finesse/api/Team/5067</uri>

<users>

<User>

<dialogs>/finesse/api/User/47483649/Dialogs</dialogs>

<firstName>Agent02</firstName>

<state>LOGOUT</state>

<uri>/finesse/api/User/47483649</uri>

</User>

<User>

<dialogs>/finesse/api/User/47483650/Dialogs</dialogs>

<firstName>Agent03</firstName>

<category>NOT_READY</category>

<label>Break</label>

<uri>/finesse/api/ReasonCode/1</uri>

</reasonCode>

<state>NOT_READY</state>

<uri>/finesse/api/User/47483650</uri>

</User>

<User>

<dialogs>/finesse/api/User/47483648/Dialogs</dialogs>

<firstName>Agent01</firstName>

<state>LOGOUT</state>

<uri>/finesse/api/User/47483648</uri>

</User>

</users>

</Team>' concat:15883:17

2016-05-18T11:23:57.375 +05:30: : 10.137.96.54: May 18 2016 11:23:55.287 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Attempting to subscribe to node '/finesse/api/Team/5067/Users' finesse.js:15684:17

2016-05-18T11:23:57.385 +05:30: : 10.137.96.54: May 18 2016 11:23:55.297 +0530: TeamPerformance : onresize(): [_currentHeight=0][_currentWidth=0][windowHeight=200][windowWidth=1307] concat:15883:17

2016-05-18T11:23:57.421 +05:30: : 10.137.96.54: May 18 2016 11:23:55.333 +0530: QueueStatistics : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992?nocache=1463550837421' concat:15707:17

2016-05-18T11:23:57.422 +05:30: : 10.137.96.54: May 18 2016 11:23:55.334 +0530: QueueStatistics : [ClientServices] RequestedScheme: undefined; Scheme: http concat:15707:17

2016-05-18T11:23:57.508 +05:30: : 10.137.96.54: May 18 2016 11:23:55.420 +0530: QueueStatistics : [ClientServices] User: requestId='undefined', Returned with status=200, content='<User>

<dialogs>/finesse/api/User/680003992/Dialogs</dialogs>

<firstName>TOKEER</firstName>

<lastName>AHMED</lastName>

<roles>

<role>Agent</role>

<role>Supervisor</role>

</roles>

<wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming>

</settings>

<state>NOT_READY</state>

<teamName>Default</teamName>

<teams>

<Team>

<name>2C1_VCCTeam</name>

<uri>/finesse/api/Team/5067</uri>

</Team>

</teams>

<uri>/finesse/api/User/680003992</uri>

</User>' concat:15707:17

2016-05-18T11:23:57.592 +05:30: : 10.137.96.54: May 18 2016 11:23:55.504 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Attempting to subscribe to node '/finesse/api/User/680003992/Queues' finesse.js:15684:17

2016-05-18T11:23:57.623 +05:30: : 10.137.96.54: May 18 2016 11:23:55.535 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Subscribed to node '/finesse/api/Team/5067/Users' finesse.js:15684:17

2016-05-18T11:23:58.020 +05:30: : 10.137.96.54: May 18 2016 11:23:55.932 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Subscribed to node '/finesse/api/User/680003992/Queues' finesse.js:15684:17

2016-05-18T11:23:58.022 +05:30: : 10.137.96.54: May 18 2016 11:23:55.934 +0530: QueueStatistics : [ClientServices] Queues: requestId='undefined', Making REST request: method=GET, url='/finesse/api/User/680003992/Queues?nocache=1463550838022' concat:15707:17

2016-05-18T11:23:58.023 +05:30: : 10.137.96.54: May 18 2016 11:23:55.935 +0530: QueueStatistics : [ClientServices] RequestedScheme: undefined; Scheme: http concat:15707:17

2016-05-18T11:23:58.040 +05:30: : 10.137.96.54: May 18 2016 11:23:55.952 +0530: QueueStatistics : [ClientServices] Queues: requestId='undefined', Returned with status=200, content='<Queues>

<Queue>

</statistics>

<uri>/finesse/api/Queue/101011</uri>

</Queue>

<Queue>

<name>Z_2C1.TEST.R1001.SKILL02</name>

</statistics>

<uri>/finesse/api/Queue/1</uri>

</Queue>

<Queue>

<name>Z_2C1.TEST.R1001.SKILL01</name>

</statistics>

<uri>/finesse/api/Queue/0</uri>

</Queue>

<Queue>

</statistics>

<uri>/finesse/api/Queue/101010</uri>

</Queue>

</Queues>' concat:15707:17

2016-05-18T11:23:58.103 +05:30: : 10.137.96.54: May 18 2016 11:23:56.015 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Attempting to subscribe to node '/finesse/api/Queue/101011' finesse.js:15684:17

2016-05-18T11:23:58.104 +05:30: : 10.137.96.54: May 18 2016 11:23:56.016 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Attempting to subscribe to node '/finesse/api/Queue/1' finesse.js:15684:17

2016-05-18T11:23:58.105 +05:30: : 10.137.96.54: May 18 2016 11:23:56.017 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Attempting to subscribe to node '/finesse/api/Queue/0' finesse.js:15684:17

2016-05-18T11:23:58.244 +05:30: : 10.137.96.54: May 18 2016 11:23:56.156 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Subscribed to node '/finesse/api/Queue/101011' finesse.js:15684:17

2016-05-18T11:23:58.312 +05:30: : 10.137.96.54: May 18 2016 11:23:56.224 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Subscribed to node '/finesse/api/Queue/1' finesse.js:15684:17

2016-05-18T11:23:58.314 +05:30: : 10.137.96.54: May 18 2016 11:23:56.226 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Subscribed to node '/finesse/api/Queue/0' finesse.js:15684:17

2016-05-18T11:23:58.315 +05:30: : 10.137.96.54: May 18 2016 11:23:56.227 +0530: Header : [ClientServices] MasterPublisher._subscribeNode() - Subscribed to node '/finesse/api/Queue/101010' finesse.js:15684:17

"11:23:59: ERROR - url: https://10.137.96.54:8443/gadgets/concat?container=default&gadget=http%3A%2F%2Flocalhost%3A8080%2Fdesktop%2Fgadgets%2FQueueStatistics.jsp&debug=0&nocache=0&type=js&1=http%3A%2F%2Flocalhost%3A8080%2Fdesktop%2Fthirdparty%2Fjquery%2Fjs%2Fjquery-1.9.1.min.js&2=http%3A%2F%2Flocalhost%3A8080%2Fdesktop%2Fthirdparty%2Fdojo%2Fdojo.xd.js&3=http%3A%2F%2Flocalhost%3A8080%2Fdesktop%2Fjs%2Ffinesse.js&4=http%3A%2F%2Flocalhost%3A8080%2Fdesktop%2Fjs%2Fgadget%2FConfig.js&5=http%3A%2F%2Flocalhost%3A8080%2Fdesktop%2Fjs%2Fcontainer%2FLog.js&6=http%3A%2F%2Flocalhost%3A8080%2Fdesktop%2Fjs%2Fmodules%2FQueueStatistics.js, lineNumber: 21, msg: TypeError: s is null" concat:18319:9

TypeError: s is null

concat:21:56387

TypeError: s is null

concat:21:56387

Regards

Akash

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hi Akash,

Did you upgrade? Did this resolve the issue?

Rich

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Regards

Akash

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