iOS co-browse issues •     Some views are not intractable from the agents side of the call.

We are having a few issues with the agent's ability to interact with certain elements in the co-browse session. Each item listed below. Can someone let us know if these are supported elements or expected behaviors?

• Some views are not interactable from the agents side of the call.
• UICollectionView/UICollectionViewCell allows for scrolling but not selecting of any cells. We generally use collection views instead of table views
• UITableView/UITableViewCell allows for selecting but not scrolling
• UIWebViews are unable to be interacted with at all.
• Scroll views that use pagination don't function correctly when the agent interacts with them. The scroll view stops immediately when the agent stops moving their finger instead of moving fully to next page.
• If we have a custom popover (non system UI) which is dismissed by pressing on the background, the agent presses do not dismiss the popover.
• If an agent pressed on a UITextView they can get a text box on their screen which they can enter text into. Any changes made on this side are not reflected on the app side.

Hi Bradley,

I am getting further information on this, so will pass it on once I receive it.

Thanks

Hugh

HI,

I have put the answers/questions below:

• UICollectionView/UICollectionViewCell allows for scrolling but not selecting of any cells. We generally use collection views instead of table views

We currently don't do anything specifically with UICollectionViews so this would require a bug report/feature request with TAC.

• UITableView/UITableViewCell allows for selecting but not scrolling

Scrolling works in version 11 so create a bug with TAC for 10.6.

• UIWebViews are unable to be interacted with at all.

This should work.  How is the UIWebView being presented?  The sample application that we ship contains a UIWebView which is interactable in 10.6.  Do you know how yours differs to this?

• Scroll views that use pagination don't function correctly when the agent interacts with them. The scroll view stops immediately when the agent stops moving their finger instead of moving fully to next page.

This sounds like a bug that needs to be raised with TAC.

• If we have a custom popover (non system UI) which is dismissed by pressing on the background, the agent presses do not dismiss the popover.

Have you got code in your app to dismiss the pop-over when pressing on the background? Is it actually dismissed in your app or is its z-order changed? The difficulty with this is knowing how to interpret the press as having to dismiss the pop-over.  A few more questions, what is the view type of the popover and how are you presenting it?

• If an agent pressed on a UITextView they can get a text box on their screen which they can enter text into. Any changes made on this side are not reflected on the app side.

This should work in version 10.6 and 11.  The sample application should contain UITextViews that are editable by the agent.  Does this work for you?

Many thanks

Hugh