In the Expert Assist Consumer iOS SDK, I am unable to set a delegate to determine when co-browse starts/ends, or if co-browse ends with an error state. Is this functionality supported, and if so can you provide some guidance as to how to implement? I am using 10.6.2.0000-4.
There is no delegate to find out when the co-browse start or ends. The reason behind this is because the co-browse session is started by the client by pressing the button to get assistance and then clicking the button to accept the co-browse. Therefore the client app will already know when these events occur.
In regards to knowing when the co-browse session ends, this can be driven by the client also but when the agent ends the call the co-browse is automatically stopped so we do not offer a callback.
There is no error state callback functionality in 10.6 but version 11 will contain a delegate which will allow you to receive error events.
Hi, Hugh. I think the confusion arises in that there appears to be the ability to access these events in the Android SDK, and in the 10.6.1 iOS sdk, and they were removed in the 10.6.2. Are you able to provide any clarification as to these differences?
I have checked back at the iOS source and documentation for 10.6 and I believe that we did not provide the error callbacks or support ended callback. The iOS error callback functionality is available in the up and coming 11 release which will match up with the Android behaviour you already have.