I am looking for a way to capture the SIP/TLS signaling Information for Monitoring on my 3rd Party Monitoring Tool.
Is CTI/JTAPI integration with my 3rd-Party Monitoring tool the best way to go forward?
Also like in LYNC we have the SDN-API to circumvate the Encryted media.
Could it possible to in the below call-flow to capture the signaling information:
IP-PHONE>>CUCM>>SIP-TRUNK>>CUBE>>ITSP
Answer:
JTAPI will help you to monitor the Cisco IP Phones. Here are the list of phones/models for which your application will get the telephony events :https://developer.cisco.com/site/jtapi/documents/cti-tapi-jtapi-supported-device-matrix/
For SIP trunk monitoring you can explore PerfmonPort SOAP Service : https://developer.cisco.com/site/sxml/learn/getting-started/perfmon/
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