Q. I am using 9.0 call manager and my application is trying to load all MAC addresses from JTAPI Application user. When it tried to load DX 650 phone from app user it is giving exception saying Terminal Restricted.
com.cisco.jtapi.PlatformExceptionImpl: Terminal is restricted
Do I need to add any special permission in app user to support DX 650 phone. ?
A. Can you retry after adding 'Standard CTI Allow Control of Phones supporting Connected Xfer and conf' user role to the application user? Let us know if it resolves the issue.
Issue got resolved after adding this role in application user.