We have a telephony server application that uses 3rd party call control through TAPI. Does Cisco support 3rd Party TAPI on their UCCX line of PBX's?
UCCX uses CUCM CTI to affect its call-control functionality - it happens to use the JTAPI library on the UCCX 'client' side.
TAPI-based applications can connect to the same CUCM and control/monitor the same devices as UCCX simultaneously, with some caveats: mainly that UCCX is not designed or tested to deal with external applications controlling devices that UCCX controls - the UCCX team does not support such scenarios; 3rd party apps should not attempt to actively control devices under the control of UCCX, but may passively monitor such devices, or issue call control requests for non-UCCX-controlled devices on the system.
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