Auto/Manual change rich presence state - problem with away state

Question : 

My company has been developing an application that can inject a status into the IM&presence API. 

The scenario is like this;

     User, set's a custom status to his state when he is available; e.g. "Available - working with a customer"

     User, walks away from his computer and goes into away state after 5 minutes; Away

     Our application detects the change and sends an update so the custom message will be displayed in the "Away  - working with a customer"

          The problem here is we alway need to have the manual class in the API message to the IM&Presence server, which means when the user returns to his desk his state is still "Away - working with a customer" instead of "Available - working with a customer"

 Just as a comparision of how the Jabber client works normally without any interference.

     User sets a custom mesasge, "Available - working with a customer"

     User, walks away from his compture and goes into the away state after 5 min; Away

     User, returns to his desk and state is changed to "Available - working with a customer"

Are there any workarounds for this scenario ?

What kind of application is this that you're building for this goal?  Javascript/Jabber SDK?  REST, Soap?  What language? What platform/library?

We have had some progress on this issue, and this now seems to be working intermittently.

The application is a windows .NET service, written in C#, that communicates with a unified presence server via SOAP.

A sample rich presence document being sent to the server, that did not manage to overwrite the automatic away message: 

<?xml version="1.0"?>

<presence xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" entity="sip:forrest@nam.local" xmlns="urn:ietf:params:xml:ns:pidf">

  <person id="forrest@nam.local" xmlns="urn:ietf:params:xml:ns:pidf:data-model">

    <activities>

      <away />

    </activities>

    <note>working?</note>

  </person>

  <tuple id="cisco-upc">

    <source xmlns="urn:cisco:params:xml:ns:pidf:source">Presence Web Service</source>

    <contact priority="0.7">sip:forrest@nam.local</contact>

    <servcaps xmlns="urn:ietf:params:xml:ns:pidf:servcaps">

      <audio>false</audio>

      <video>false</video>

      <text>true</text>

    </servcaps>

    <status>

      <basic>open</basic>

    </status>

  </tuple>

</presence>

 Any suggestions?

Are you using PWS to send the PIDF?  Can you post the setPresence SOAP XML you're using?

Here it is;

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">

<s:Header>

<h:session-key xmlns:h="urn:cisco:cup:presence:soap" xmlns="urn:cisco:cup:presence:soap">551577ca-290-6945ad10-6735-2</h:session-key>

</s:Header>

<s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

<setPresence xmlns="urn:cisco:cup:presence:soap">

<presenceType>RICH_PRESENCE</presenceType>

<presenceInfo>

<richPresence xsi:type="PIDF">

<presence entity="sip:forrest@nam.local" xmlns="urn:ietf:params:xml:ns:pidf" xmlns:sc="urn:ietf:params:xml:ns:pidf:servcaps" xmlns:ce="urn:cisco:params:xml:ns:pidf:rpid" xmlns:es="urn:ietf:params:xml:ns:pidf:rpid:status:rpid-status" xmlns:et="urn:ietf:params:xml:ns:pidf:rpid:rpid-tuple" xmlns:ci="urn:ietf:params:xml:ns:pidf:cipid" xmlns:dm="urn:ietf:params:xml:ns:pidf:data-model" xmlns:pp="urn:ietf:params:xml:ns:pidf:person" xmlns:so="urn:cisco:params:xml:ns:pidf:source" xmlns:rp="urn:ietf:params:xml:ns:pidf:rpid" xmlns:ep="urn:ietf:params:xml:ns:pidf:rpid:rpid-person">

<dm:person id="forrest@nam.local">

<dm:activities>

<dm:away/>

</dm:activities>

<dm:note>working</dm:note>

</dm:person>

<tuple id="cisco-upc">

<so:source>Presence Web Service</so:source>

<contact priority="0.7">sip:forrest@nam.local</contact>

<sc:servcaps>

<sc:audio>true</sc:audio>

<sc:video>true</sc:video>

<sc:text>true</sc:text>

</sc:servcaps>

<status>

<basic>open</basic>

</status>

</tuple>

</presence>

</richPresence>

<override>false</override>

</presenceInfo>

<expiration>3600</expiration>

</setPresence>

</s:Body>

</s:Envelope>

I'm trying to match up your rich presence request with what I understand from your original post, and I'm having trouble piecing them together.  Let me start from scratch then, and make sure I understand the problem.

1. User is "Available - working with customer". 

2. User walks away, and after a timeout period, status normally automatically changes to "Away", but your application intercepts this and changes it to "Away - working with customer".

3. User wakes up his PC, and status automatically changes to "Available". 

You want step #3 to automatically change it back to "Available - working with customer", correct? (Or, rather, find a way for your application to do that?) 

That should certainly be possible.  I can think of ways to do it with CAXL (Jabber SDK in Javascript).  I'd have to try out a few strategies with SOAP to be sure, though.  The SOAP example you provided doesn't make sense in that context, so perhaps I misunderstand the goal.