Help Desk Administrator role in Unity Connection is unable to Reset Voicemail PINs for System Administrators and fellow Help Desk Administrators. From Cisco Forums, this is a known fact. Is there a workaround role or script?
Is there another role that I can assign so that a list of people can have the function only to reset VM passwords, and no other functions?
if you have a reduced role that allows them to reset PWs and PINs for folks with admin roles they effectively can gain access to admin roles by logging in as an administrator they reset passwords for. Larger problem for PW than PINs but still a problem (i.e. the administrator may be configured to be allowed to send broadcast messages via the phone or the like) - as a rule being allowed to reset PW/PIN for folks higher up the food chain than you is a frowned on as a practice which is why it's designed that way.
Is it possible to customize the System Administrator role in Unity Connction, or create a Custom Role with functions required?
role customization/creation is not a supported feature in Connection.