I am using Call Studio 10.5, and when I try to debug the following call flow project, my debug will will hanging after I select the option for the menu... I cannot figure out why this happen..
Here is the call flow I have:
I don't see anything that will be cause debugger hanging.. so I don't know how to resolve this
This issue only happen sometimes
1) Has the Debugger ever worked for a simple application? I would try to
get it working for a super simple app (Start, Audio, CVP_Subdialog_Return).
2) When you say the Debugger 'hangs' - does that mean the CONNECT button
never becomes enabled (in the bottom right phone pad)?
You can look at the Debugger's logs - they are in these directories:
- look at the GlobalErrorLogger if the Connect button won't become enabled.
- look here if the app starts then stops.
3)There are a few other things that cause problems for the Debugger, but
try the above first.
Like in the language_option, I type 1 in the panel, press enter. It should go to Application modifier named "Eng", then go to Main_Menu.
But it just hanging there, and the input form is freezing...
It sounds like it's hitting a breakpoint.
Do you have a break point configured on any elements?
If you go to the upper-right box in the Debugger perspective, and click
on the tab named Breakpoints, you can see if you've mistakenly set a
break point somewhere.
1.Look for break points.
2.Did you look at the logs that I suggested?
3. After you press 1 and Enter, if you look in the upper LEFT box in the
debugger, it'll show you the list of elements that have each executed
with the bottom-most one being the Start of Call, then SessionBegin
(above it), then InitData (above that).
Which element is it getting to?
4. You should go into the Window > Preferences > Call Studio Debug
Preferences window and select to have the Activity and Error logs
display in the debugger's console window. Then restart the Debugger. The
logs will display in the Bottom Left pane of the debugger. You might see
Thanks, I will do it and keep track when the next time this issue happen
It happens again...
Here is the screenshot
No error log come out... and it should give me the input field to enter the card number, but all the field are locked...
After waiting for 30 mins, I got "192.168.2.44.1498580067245.0.SkillGroupTest,06/27/2017 12:44:46.832,Card_Number_Enter,element,warning,A session has timed out after 30 minutes. This is most likely caused by a start of call class or action element at the top of the callflow not completing before the voice browser's fetch timeout occurred. To resolve it ensure this class executes in a timely manner or run it in the background. Session timeouts may also occur under high load or if there are issues with a load balancer or voice browser."
Also If I try to do the debug again after this without close the call studio, the console tell me server start up, but connect button is in grey. The only way I can do is close the call studio and open it up again
Look in the Breakpoints tab - do you have a breakpoint set?
Or have you enabled Speech Reco or TTS under
Perhaps the application is trying to execute some back end integration
at this point?
Why doesn't the logging at the bottom (Card_Number_Enter) ?match what I
see in the upper-left box (app is at the Lang_Option menu)?
That is question I want to know too...
Also I realize the some symbol in the upper left is not correct also...
And no break point set
And I cannot find anything Debug setting in Call Studio 10.5, here is the screenshot for the choice under Properties\Call Studio
Go to Window / Preferences / Call Studio / Debug and look there - be
sure speech reco is not selected.
None of the voice are selected..
And I just realize another thing, since all the enter element is created by java class, if I switch the order for Card_Number_Enter and Language_Option menu, the Card_Number_Enter elements works fine, but Language_Option menu will hanging for me.. and I don't know why...
These 2 things cause the Debugger to hang:
1. Are you setting fetchaudio URL at all???
*2. Is your program trying to play # in a TTS prompt? *
3. If you still can't figure anything out. Try to turn off log caching
for now - by going to project properties / Call Studio / General Settings.
Select the ActivityLog - and select edit, and edit again.
Scroll down and comment out the 3 lines having to do with caching:
Then test again with the debugger. This time the activity log stay up to
date with the application.
Surprisingly, everything is good now...
All I did just start a new project, reuse my java code and test, working..
Come back to this project, also working now...
So weird behavior...
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