Hi, when test the script via cisco IP communicator only hear Sorry, We experience difficulties
I have a UCCE Packaged 10.5; I made a script with Call Studio very simple; only play Hello World with Default URI of audio file.
The validate and deploy was successful. So I upload the zip file via VXML Applications and i was successful also.
The configuration in the gateway XML is correct:
The application that performed the test is IP communicator where I listen sorry, we experience ......
call successfully hit on my app but prompt i.e audio file does not played.
I can debug thje script in Call Studio and was functionality correct; also verify with status.batch file and the application show bad fetch error problem 404 in error log,
Any ideas for fix the problem?
Thanks so much.
If you're hearing the male voice saying 'Sorry, we are experiencing
difficulties. Please call back at a later time. Goodbye' - then the
error is arising from VXMLServer.
In that case, you can look in the the
VXMLServer/applications/appname/logs/ErrorLog folder. Or if you see
nothing there, look in the VXMLServer/logs/GlobalErrorLog folder
If you are seeing 'error.badfetch.http.404' in your error.log then you
probably did not specify the Default Audio Path URI correctly in the
Studio app. This is done by right-clicking the app name in the Navigator
box and selecting Properties / Call Studio / Audio Settings.
Configure Default Audio Path to point to your application prompts
(you can replace hostname with an IP or the word media or mediaserver or
domainname - so long as your gateway is configured to know what that