Social Miner with CCX

Hey guys,

We have social miner 10.6.1 with UCCX 10.6.1 and would like to know how to group the predefined responses? It seems it doesn't matter on what order I place them, in the chat window they are place in random order.

Also, by default in the customer chat window they will see the agent alias followed by customer rep, is there anyway to remove "Customer Rep"

For example, Rafael_Ochoa (Customer Rep)

Rafael,

This is the Cisco CVP forum. I'd recommend you post this question in the Social Miner forum:

SocialMiner

-Jameson

Thank you so much, this is my first time actually posting in the forums.