Mobile Interaction

How would you develop a solution to assist Customers in interacting with your IVR visually on their mobile device, through the convenient touch interface they've come to expect?

There's a couple of ways to do it with CVP.   The simplest is to use an existing solution such as Jacada Visual IVR.   The other which is a pretty big job is to build something yourself.   This is something I did experiment with by extending the standard elements to include VoiceXML metadata elements containing the essential and relevant element content but in a format that could readily be used by a mobile app or other http client.  Metadata elements are ignored by the voice browser so you can use the same application for both voice and visual IVR app.   So, in a nutshell that's one possible approach.  There's some slides in a Cisco Live session from 2013 that show the idea although not extending a standard element in that particular example.

https://cisco.box.com/shared/static/dp0u86pv4r9fa0az910t.pdf