Email element in CVP 8.5

Hello,

We are trying to use the VXML email element on CVP 8.5, Call Studio 8.5.

Here are the steps that are followed in order to configure a JNDI data source

1.       mail.jar and activation.jar are copied  to Tomcat\common\lib

2.       <ResourceLink global="mail/GTVXMLTestMail" name="mail/Session" type="javax.mail.Session"/>  added to Tomcat\common\conf\context.xml

3.      <Resource auth="Container" name="mail/Session" type="javax.mail.Session" mail.smtp.host="SMTP-IPaddress" /> added in <GlobalNamingResources> tags to omcat\common\conf\server.xml

4.    <resource-ref>

  <res-ref-name>mail/Session</res-ref-name>

  <res-type>javax.mail.Session</res-type>

  <res-auth>Container</res-auth>

</resource-ref> added to Tomcat\common\conf\web.xml

We are getting the following error:

The error was: A built-in element encountered an exception of type java.lang.ClassCastException. The root cause was: java.lang.ClassCastException: javax.mail.Session cannot be cast to javax.mail.Session

com.audium.server.AudiumException: A built-in element encountered an exception of type java.lang.ClassCastException.

Does anyone have an idea what the problem  might be?

Thanks.

Check if you are having mail.jar under both Tomcat\lib as well as application lib.

Hemal

Tomcat/common/lib

Hi Janine,

Sorry there's a mistake in the original post. We added    <ResourceLink global="mail/Session" name="mail/Session" type="javax.mail.Session"/>  to context.xml so the same name is used for all three xml files. We also used this name for JNDI name. Still it doesn't solve the problem.

Is there a reason that you added the ResourceLink tag?

My C:\Cisco\CVP\VXMLServer\Tomcat\conf\context.xml file looks like this, and it works.

Don't forget to stop and start the VXML Server after changing the context.xml file.

<?xml version="1.0"?>

<!-- The contents of this file will be loaded for each web application -->

<Context>

<!-- Default set of monitored resources -->

<WatchedResource>WEB-INF/web.xml</WatchedResource>

<Manager pathname=""/>

<Resource type="javax.mail.Session" name="mail/myEmail" mail.smtp.host="TTECVP"/>

</Context>

Hi

It's under both folders but we're still getting the error

Just leave it in the tomcat one only and then try.

Hemal

Email -

1) I usually just configure the context.xml file with the following:

2) And ensure that the mail.jar and activation.jar files are in the

Tomcat/common/lib directory (they were missing in one of the CVP versions!)

3) Restart VXML Server

4) In Studio, I use the jndi name:  myEmail

This works fine in class.

I meant Tomcat\common\lib and application lib.

Hemal

Hi There,

If some one happens to come here and looking for email element not working on CVP 10.5 with below error:

The error was: A built-in element encountered an exception of type java.lang.ClassCastException. The root cause was: java.lang.ClassCastException

Please try below workaround:

make sure mail.jar only exist in

C:\Cisco\CVP\VXMLServer\common\lib

and

C:\Cisco\CVP\VXMLServer\Tomcat\lib.

and if you find mail.jar in below, delete it.

C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\WEB-INF\lib

looks to be product defect and not sure why the new installation has mail.jar in webapps folder.

Regards,

Chitntan