I am new to Voip, and UCCX so forgive me if I use the wrong terminology. I would like to combine a few stock reports into 1 single report using a only a few of the column names. How can I create these queries? Are there any example queries? Any insight would be greatly appreciated.
I have moved your question under Reporting community for more visibility of support engineers. Request to referfor related information.
Thanks and Regards,
Out of the box in CUIC, you cannot mash up 2 reports to create a single report. However, it is possible to write custom queries to pull few columns into a single report.
Can you please let us know what columns were you looking here?
Thank you very much for responding! I am looking to merge columns from the
following report. Abandoned Call Detail Activity, Agent State Summary
Report, and Agent Call Summary Report. The columns that I want in a single
report are the following:
Total logged in time
Total ready status
Percentage ready status
How many individual call were sent out
How many calls were sent out as a group
Is this something that you can help me with?
Unfortunately DevNet cannot help build custom queries/code/gadgets, but it can point you to the right direction and answer questions if you encounter problems. Please take a look at the Report Customization Guide for the specific product release you are using: Cisco Unified Intelligence Center - End-User Guides - Cisco