I am new to Voip, and UCCX so forgive me if I use the wrong terminology. I would like to combine a few stock reports into 1 single report using a only a few of the column names. How can I create these queries? Are there any example queries? Any insight would be greatly appreciated.
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Thanks and Regards,
Out of the box in CUIC, you cannot mash up 2 reports to create a single report. However, it is possible to write custom queries to pull few columns into a single report.
Can you please let us know what columns were you looking here?
Thank you very much for responding! I am looking to merge columns from the
following report. Abandoned Call Detail Activity, Agent State Summary
Report, and Agent Call Summary Report. The columns that I want in a single
report are the following:
Total logged in time
Total ready status
Percentage ready status
How many individual call were sent out
How many calls were sent out as a group
Is this something that you can help me with?
Unfortunately DevNet cannot help build custom queries/code/gadgets, but it can point you to the right direction and answer questions if you encounter problems. Please take a look at the Report Customization Guide for the specific product release you are using: Cisco Unified Intelligence Center - End-User Guides - Cisco
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