Total agents ready talking etc

Hi,

I am using CUIC standard, and try to make a dashboard in which we can see in a pi chart the total number of agents talking, ready, not ready, logged in etc

It seems it isn't in CUIC standard or I must have missed it

Has anyone an idea on how to achieve that?

JH

For CCE this would be the "Stock Agent State Real Time Graph".  Should be under the CCE/CCE_AF_Realtime folder, or download from CCO here: Cisco Systems

Regards,

Jack Parker

I have UCCX

I don't think I can use these templates on UCCX, but I am not sure

Jan

Correct, they will not work UCCX, totally different database.

Regards,

Jack Parker

UCCX has an "Agent State Log Report".  Theoretically you could create a new chart view for it, but it is a Live Data report and you can't create a chart on top of a Live Data report.  My understanding is that that is being addressed in a future release.

Regards,

Jack Parker