Can anyone point me into the right direction? I need to recreate the CAD Agent Call Log report for usage as a cuic report. Customer is using UCCE. I would like to have the report in cuic and present it to the agents with the CUICsamplegadget.
Thanks in advance
This post may help you. I was just looking for an Agent Call Detail report as we just moved from UCCX to PCCE and supervisors were already relying on UCCX reports showing the call details.