Would anybody know what could be causing the error below? I cannot seem to find a definition for it. I know it reads pretty straight forward but I was curious as to what may be causing the error. I appreciate the help.
Is this UCCE or UCCX ?
Can you post the actual disposition code? See UCCE Database schema doc below?
If UCCE calls can fail when routing to agents due issues on CVP dialplan, Agent Targeting Rule, the CUSP proxy or CUCM dialplan. Partions / CSS etc. If you know the phone extension number of the agent which calls failed it would help you troubleshoot.