I am in the process of developing a custom CUIC report where in the report should display real-time statistics for agents.
One of the requirements is to highlight the Skill-Group Name field in the report when the agent is talking on a call for that skill group.
Skills that contain the sequence "DEF" as part of their Enterprise Name should be highlighted in RED
I tried using Thresholds with Regular Expression checked.
Following is the regular expression I used [DEF], but the report doesn't highlight the skill group name field when the agent is talking in a skill group that contains "DEF" in its Enterprise name
Kindly let know if I have to use some other expression to find the sequence "DEF" from a skill group name
The expression [DEF] would search for any Enterprise Name that is equal to "D", or equal to "E", or equal to "F".
I would try this expression:
Many thanks for the help !
I ended up using this expression \S*DEF and it worked as expected
Does \S work for you? I am getting an error "Cannot contain special character: \\"
I am trying to find the number of 6 digits with all digits ranging between 0 to 9.
I don't think this works in CUIC 11.5. I could not see a way.