Cisco Social Miner CCX Gadget

Hi ,

I have a customer upgrading from CAD to Finesse and they are using Agent Emails in CAD and they want to use the same functionality  in Finesse however in the Social Miner gadget I don't have an option to forward the email as I cannot edit the To field and also they want to CC emails and I don't have that option as well . Is there anyway to get the source code of the social miner gadget so I can ask our developer to add those options ?

Regards

Remon R. Gaber

Hi Remon,

Unfortunately, the SocialMiner gadget source code is not published anywhere so there is no way to get it. I have confirmed this with the SocialMiner team.

Thanx,

Denise