Social Miner - Agent Request API - Placing the call

Hi,

When using the agent request API, the agent's phone will automatically places the outbound call to the customer once the request has been sent to the agent. This is fine for agents that normally use auto answer, but for agents who usually have to hit the answer button to accept the call, this is a change in behaviour. Are there any changes that will allow the agent to accept the callback by hitting the answer button? The concern here is that agents may walk away from their desk while in a ready state, and the outbound call will be placed with no agent to handle the call.

Thanks,

Brian