Hello Every one.
In Callback API, feature , I read that this feature is use to initiate a callback from customer. I have read a lot of document about this. Almost all things are pretty much clear to me except one thing.
5: The agent's phone places an outbound call
My Question is how agent phone places a call, i mean which medium will it use e.g
- Outbound Dialer
- Manually from Agent SoftPhone.
- Automatic dial from Agent Softphone with some API
- With the Help of CVP?
- or any other media ?
It will great if someone can have an idea about this.
Any urgent response is highly appreciated.
Thanks $ Regards
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Could you explain your scenario? Are you interested in placing a call?
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Yes, if i implement a call back feature , how CC will place a outbound call to customer ? through CVP or Dialer
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Can you provide info on how the VRU PIM is configured to make the outbound call? This is the piece I am missing. I get the callback into social miner but it is discarded when the agent goes ready. Any docs would be greatly appreciated.
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The call is actually placed via the agent's phone. To get this call to work, I had to make sure that the SocialMiner routing client was added to the Agent Targeting rule.
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