Can the Task routing API support Chinese attach data?
- A wechat customer selects a business type (such as business consulting or complaints)
- Initiates a request to the agent
- We want to set some information to the attach data( such as customer Chinesee name or business type) before routes to the agent.
Can the Task routing API support Chinese attach data by setting and getting through PV1....PV10 or ECC Variable?
Chinese characters are not supported from SocialMiner across the MR interface to CCE but you can try this workaround:
- Wechat customer selects business type - "business consulting" or "compliants"
- Cache the Selection with an UID in a datastore
- Set the UID in attach data
- Once the contact lands on the agent desktop - retrieve the details from the datastore.